Binary Defense

Customer Success Associate

Binary Defense

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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About the role

  • Building relationships with your existing client base to ensure they are engaged with their service and finding value
  • Ensuring your clients are getting the highest return on their investment from their service
  • Strategically and proactively partnering with your clients to understand their key security related business challenges and initiatives
  • Partnering with internal teams to manage and retain client relationships and build client loyalty
  • Ensuring client satisfaction, retention, operational efficiency and quality of service for all accounts
  • Working with account managers to grow existing business with product portfolio and additional services
  • On-boarding new clients and continuing to engage on a quarterly basis with business reviews
  • Contributing to the sales team and customer success team for business initiatives and training support

Requirements

  • Associate’s degree or related experience
  • 2 years professional experience in managing business relationships
  • Ability to have strong business conversations and understand business needs to align our proposition of value
  • Leverage sales resources including technology, marketing, and technical teams effectively
  • Strong communication skills
  • Creatively think through to solve problems and manage relationships
  • Handles pressure well while meeting deadlines and targets
  • Skill in prioritizing and triaging obligations
  • Attention to detail
  • Excellent time management and organization
  • Ability to be flexible and change as the needs of the business evolve
Benefits
  • competitive medical, dental and vision coverage for employees and dependents
  • a 401k match which vests every payroll
  • a flexible and remote friendly work environment
  • training opportunities to expand your skill set
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business relationship managementclient engagementoperational efficiencysales supportproblem solvingtime managementorganizational skillsclient onboardingbusiness reviewsportfolio management
Soft Skills
strong communicationcreativitypressure managementprioritizationattention to detailflexibilityclient loyaltystrategic thinkingcollaborationcustomer satisfaction
Certifications
Associate’s degree