Customer Success Associate

Binary Defense

Customer Success Associate at Binary Defense, building relationships with clients and ensuring their service engagement. Collaborating with internal teams to manage and retain client relationships in a remote environment.

Posted 4/17/2026full-timeRemote • Ohio • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Building relationships with your existing client base to ensure they are engaged with their service and finding value
Ensuring your clients are getting the highest return on their investment from their service
Strategically and proactively partnering with your clients to understand their key security related business challenges and initiatives
Partnering with internal teams to manage and retain client relationships and build client loyalty
Ensuring client satisfaction, retention, operational efficiency and quality of service for all accounts
Working with account managers to grow existing business with product portfolio and additional services
On-boarding new clients and continuing to engage on a quarterly basis with business reviews
Contributing to the sales team and customer success team for business initiatives and training support

Requirements

What you’ll need

Associate’s degree or related experience
2 years professional experience in managing business relationships
Ability to have strong business conversations and understand business needs to align our proposition of value
Leverage sales resources including technology, marketing, and technical teams effectively
Strong communication skills
Creatively think through to solve problems and manage relationships
Handles pressure well while meeting deadlines and targets
Skill in prioritizing and triaging obligations
Attention to detail
Excellent time management and organization
Ability to be flexible and change as the needs of the business evolve

Benefits

Comp & perks

competitive medical, dental and vision coverage for employees and dependents
a 401k match which vests every payroll
a flexible and remote friendly work environment
training opportunities to expand your skill set

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business relationship managementclient engagementoperational efficiencysales supportproblem solvingtime managementorganizational skillsclient onboardingbusiness reviewsportfolio management

Soft Skills

strong communicationcreativitypressure managementprioritizationattention to detailflexibilityclient loyaltystrategic thinkingcollaborationcustomer satisfaction

Certifications

Associate’s degree