Customer Service Business Process Specialist, Mandarin Speaker

Binance

Customer Service Business Process Specialist managing SOPs and customer inquiries in Asia region. Collaborating with cross-functional teams to improve customer support processes.

Posted 8/3/2026full-timeRemote • 🇸🇬 SingaporeMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Support Operations, including SOP Management and Data Analysis, while effectively collaborating with cross-functional teams to drive process improvements and enhance customer satisfaction. Proficient in bilingual communication and adept at utilizing office tools for efficient service delivery.

Highest-signal resume keywords

Bilingual English/MandarinCustomer Support OperationsSOP ManagementData AnalysisHaodesk Systems

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SOP ManagementData AnalysisProcess ImprovementCustomer Support OperationsKnowledge Transfer

Soft Skills

Strong CommunicationProblem-SolvingCollaborationAdaptability

Tools & Technologies

BofficeGsuiteHaodesk Systems

Industry Keywords

Customer SupportService DeliveryPerformance MonitoringContinuous ImprovementCross-Functional Collaboration

About the role

Key responsibilities & impact

Prepare, review, and update CS-related SOPs, Macros, Announcements, and FAQs to ensure clarity and consistency in service delivery
Manage CS enquiries and tickets, ensuring timely resolution while identifying opportunities for process enhancements and proposing relevant improvements
Monitor BU chat/helpdesk daily performance; identify gaps and propose actionable, data-backed solutions
Conduct data and case analysis to support decision-making, continuous improvement, and overall customer satisfaction
Collaborate with cross-functional teams (e.g., Product) to design and execute CS-related process improvement initiatives
Be responsible for promptly attending to and managing any ad-hoc tasks or issues that may arise from time to time
Evaluate and track the impact of implemented changes to ensure alignment with CS goals and KPIs
Provide training materials, such as CS quizzes, and support knowledge transfer on updated processes and best practices
Assist in organizing and preparing for regular BU and internal meetings
Stay updated on industry trends and customer support innovations to keep CS operations future-ready

Requirements

What you’ll need

Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders
Proficient in office tools, incl. word and spreadsheets (Boffice/Gsuite)
Experience in CS operations and SOP management
Familiarity with Haodesk systems and internal communication workflows
Strong communication, data analysis, problem-solving, and collaboration skills
Open to flexible working hours and eagerness to take on new challenges and adapt to change

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Binance Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2017 ₿ Crypto 💳 Fintech 💰 Initial Coin Offering on 2020-12 Crypto
Fintech Binance is the world's leading cryptocurrency exchange, serving over 235 million registered users across more than 180 countries. The platform offers a wide array of services, including the trading of over 350 cryptocurrencies in Spot, Margin, and Futures markets. Users can also buy and sell crypto via Binance P2P, earn interest through Binance Earn, and engage in NFT trading on the Binance NFT marketplace. Binance provides low transaction fees and diverse payment options, making it a preferred choice for cryptocurrency enthusiasts worldwide. Customer Service Business Process Specialist, Mandarin Speaker 🔥 0 minutes ago 🇸🇬 Singapore – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Business Operations 🗣️🇨🇳 Chinese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Prepare, review, and update CS-related SOPs, Macros, Announcements, and FAQs to ensure clarity and consistency in service delivery
Manage CS enquiries and tickets, ensuring timely resolution while identifying opportunities for process enhancements and proposing relevant improvements
Monitor BU chat/helpdesk daily performance; identify gaps and propose actionable, data-backed solutions
Conduct data and case analysis to support decision-making, continuous improvement, and overall customer satisfaction
Collaborate with cross-functional teams (e.g., Product) to design and execute CS-related process improvement initiatives
Be responsible for promptly attending to and managing any ad-hoc tasks or issues that may arise from time to time
Evaluate and track the impact of implemented changes to ensure alignment with CS goals and KPIs
Provide training materials, such as CS quizzes, and support knowledge transfer on updated processes and best practices
Assist in organizing and preparing for regular BU and internal meetings
Stay updated on industry trends and customer support innovations to keep CS operations future-ready 🎯 Requirements
Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders
Proficient in office tools, incl. word and spreadsheets (Boffice/Gsuite)
Experience in CS operations and SOP management
Familiarity with Haodesk systems and internal communication workflows
Strong communication, data analysis, problem-solving, and collaboration skills
Open to flexible working hours and eagerness to take on new challenges and adapt to change Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Business Operations Associate 🕒 5 days ago BJAK 51 - 200 🛍️ eCommerce 🛡️ Insurance 🏪 Marketplace Website LinkedIn All Job Openings Business Operations Associate at BJAK responsible for leading high-priority initiatives and solving business challenges. Collaborating with teams globally and driving execution for growth in Singapore-based role. 🇸🇬 Singapore – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level ⚙️ Business Operations 🚫👨‍🎓 No degree required Senior Consultant – Finance Business Processes 🕒 July 9 CluneTech 1001 - 5000 💼 Consulting 📣 Marketing 📦 Logistics Website LinkedIn All Job Openings Senior Consultant managing Finance Business Processes for a global payment provider. Leading consulting efforts and overseeing implementation in Finance area over multiple projects. 🇸🇬 Singapore – Remote ⏰ Full Time 🟠 Senior ⚙️ Business Operations Business Operations Associate 🕒 July 7 BJAK 51 - 200 🛍️ eCommerce 🛡️ Insurance 🏪 Marketplace Website LinkedIn All Job Openings Business Operations Associate driving high-impact initiatives across engineering, product, and operations at A1. Building new capabilities and leading projects as the company grows. 🇸🇬 Singapore – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level ⚙️ Business Operations 🚫👨‍🎓 No degree required Business Operations Manager, Chinese-Speaking 🕒 August 12, 2025 Flipster 51 - 200 ₿ Crypto 💳 Fintech 🛍️ eCommerce Website LinkedIn All Job Openings Lead Chinese-speaking crypto market partnerships and operations for Flipster. Remote role driving growth in derivatives trading. 🇸🇬 Singapore – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Business Operations 🗣️🇨🇳 Chinese Required View More Business Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs