Customer Service Representative, Italian, English

Binance

Customer Service Representative managing customer support for Binance's cryptocurrency exchange platform. Assist customers via live chat and phone with inquiries and troubleshooting.

Posted 6/11/2026full-timeRemote • 🇵🇹 PortugalJuniorWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Handle high amounts of live chat and phone calls
Identify and evaluate customers’ needs to deliver satisfaction
Provide accurate, valid and comprehensive information
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers

Requirements

What you’ll need

1+ years experience of proven customer facing experience or experience as a customer service representative
**Fluency in English and Italian is required to be able to coordinate with overseas partners and stakeholders**
**Willing to work weekends and irregular hours which will include night shifts**
Strong ability in using IT for professional use and can handle somewhat technical queries from customers
Exceptional written communication skill and a good listener
Ability to multi-task, prioritise, and control time effectively
Knowledge of the cryptocurrency/blockchain field is a big plus
Multi-lingual capability is a big plus

Benefits

Comp & perks

Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicetechnical queriesmulti-taskingtime management

Soft Skills

communicationlisteningproblem-solvingcustomer engagement