Binance

Customer Service Representative, Spanish and English

Binance

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇦🇷 Argentina

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Job Level

Junior

About the role

  • Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.
  • Handle customer enquiries, advice and suggestions via email or online tools.
  • Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
  • Handle customer complaints, special cases or ad hoc tasks.
  • Provide support via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for the cryptocurrency exchange platform.
  • Advocate for customers, gather feedback, and help ensure exceptional service standards and high customer satisfaction.

Requirements

  • Bachelor degree or above.
  • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
  • High level of honesty and integrity. Proactive and meticulous.
  • A sense of responsibility and team work spirit.
  • Ability to work under pressure, strong communication skills and exceed beyond expectation.
  • Passionate for the customer service industry and can work under different work shifts, including night shifts.
  • Positive about the crypto industry.
  • Personal or professional experience with cryptocurrency.
  • Proficient in English language is required to be able to successfully communicate with stakeholders.
Benefits
  • Shape the future with the world’s leading blockchain ecosystem
  • Collaborate with world-class talent in a user-centric global organization with a flat structure
  • Tackle unique, fast-paced projects with autonomy in an innovative environment
  • Thrive in a results-driven workplace with opportunities for career growth and continuous learning
  • Competitive salary and company benefits
  • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceticketing systemslive chatdocumentationcryptocurrency
Soft skills
communication skillsteamworkproactivemeticulousresponsibilityability to work under pressurecustomer advocacy
Certifications
Bachelor degree