Customer Support

• Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.
• Handle customer enquiries, advice and suggestions via email or online tools.
• Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
• Handle customer complaints, special cases or ad hoc tasks.
• Provide support via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for the cryptocurrency exchange platform.
• Advocate for customers, gather feedback, and help ensure exceptional service standards and high customer satisfaction.

Customer Service Representative, Spanish and English

Customer Support Specialist

Operations Support Specialist

Senior Agent, Customer Service, Spanish Speaker

Senior Customer Service Agent, Spanish Speaker

Customer Service – Property Management