Head of Wallet Operations

Binance

Head of Wallet Operations at Binance managing crypto wallet services and operations. Overseeing daily wallet operations, risk compliance, and cross-functional collaborations for product growth.

Posted 5/22/2026full-timeRemote • 🇸🇬 SingaporeLeadWebsite

Tech Stack

Tools & technologies

React

About the role

Key responsibilities & impact

Wallet Management: Crypto wallet product owner role, offer industry wide leading CEX crypto deposit withdraw safekeep service.
Oversee daily operations of exchange wallets, including deposits, withdrawals.
Monitor blockchain transactions to ensure timely processing and resolve delays or failures
Maintain operational uptime of exchange wallets
Coordinate and complete network upgrades, token events and testing with no issues
Risk Mitigation & Compliance: Monitor Internal Alerts and collaborate with internal stakeholders and external parties to react to incidents and implement safeguards.
Continuously review existing risk and controls to prevent potential future impact to the firm or users
Process Optimization: Review internal processes and simplify or automate processes to enhance efficiency and users experience.
Analyze competitor product and industry trends to identify potential product/process enhancements
Cross-Functional & External Collaboration: Work with Customer Support to resolve wallet-related user inquiries
Drive the strategy and partner with Stakeholders across various departments to solve customer pain-points and enhance our product user experience
Communicate and collaborate with regulators, auditors and external parties
Business Growth: Drive the CEX business growth strategy and develop/integrate new products to increase market share

Requirements

What you’ll need

5+ years in crypto wallet operations, blockchain infrastructure, or a related role
8+ years of experience in Product/Operations Management
Familiarity with various blockchain technologies notwithstanding EVM, Polkadot, Cosmos, etc.
Familiarity with on-chain analysis tools, DeFi protocols, and new projects
Familiarity with wallet infrastructure such as nodes, signing services and wallet custody models (Hardware wallet, MPC, HSM, KSM, Embedded Custody)
Excellent problem-solving and communication skills
Ability to stay calm in pressure situations and make clear decisions with thorough impact analysis
Ability to thrive in a fast-paced, 24/7 crypto environment, passionate and self starter
Tradfi experience in Issuer Services & Custody is a plus

Benefits

Comp & perks

Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

crypto wallet operationsblockchain infrastructureon-chain analysis toolsDeFi protocolswallet infrastructurenodessigning serviceswallet custody modelsproblem-solvingimpact analysis

Soft Skills

communication skillscalm under pressuredecision-makingadaptabilityself-startercollaborationstrategic thinkingcustomer focusefficiency enhancementcross-functional teamwork