Operations Manager – Payment

Binance

Operations Manager overseeing payment operations and incident management at leading blockchain ecosystem. Ensuring operational stability, compliance, and high-quality customer experience in fintech.

Posted 5/11/2026full-timeSao Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead operational incident management involving Pix, SPI, DICT, banking partners, payment providers, and internal systems, including incident response, contingency planning, business continuity, root cause analysis, and operational governance.
Ensure operational adherence to Central Bank regulations, payment schemes, and internal compliance policies.
Coordinate dispute handling, refunds, chargebacks, MED processes, precautionary blocks, fraud prevention, and sensitive operational cases.
Lead payment operations across all payment products, including reconciliation, settlement, fund transfers, reversals, operational SLA management with banking partners, payment processors, technology vendors and third-party providers.
Support customer operations, critical escalations, and regulatory channels, ensuring proper handling of sensitive complaints involving regulators.
Define and monitor operational KPIs, service performance metrics, and executive dashboards to support strategic decision-making and operational efficiency.
Work closely with Product, Engineering, Compliance, Risk, Legal, Finance, and CX teams to improve operational efficiency, scalability and customer experience.

Requirements

What you’ll need

Proven experience in fintech, digital banking, and payment institutions.
Strong knowledge of Pix, payment operations, digital accounts, reconciliation, settlement, customer operations and back-office processes.
Experience managing operational incidents, SLAs, financial partners and third-party vendors.
Strong analytical and problem-solving skills with experience managing operational KPIs.
Knowledge of Central Bank regulated operations and payment ecosystem requirements.
Experience working cross-functionally with Product, Engineering, Compliance, Risk, Legal, Finance and Customer Support teams.
Hands-on, structured, resilient, and execution-oriented profile.
Strong communication and crisis management skills.

Benefits

Comp & perks

Competitive salary and company benefits.
Work-from-home arrangement (the arrangement may vary depending on the nature of the business team’s work).

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

incident managementcontingency planningbusiness continuityroot cause analysisoperational governancepayment operationsreconciliationsettlementoperational KPIsfraud prevention

Soft Skills

analytical skillsproblem-solving skillscommunication skillscrisis management skillsexecution-orientedresiliencecross-functional collaboration