Risk Operations AI Specialist

Binance

Risk Operations AI Specialist managing AI-assisted case reviews for Binance’s global blockchain ecosystem. Collaborating with AI tools to enhance decision-making and model improvement in fraud risk operations.

Posted 5/4/2026full-timeRemote • 🇸🇬 SingaporeJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Switching

About the role

Key responsibilities & impact

Review cases escalated by ROCA where confidence score falls below the auto-decision threshold, using AI-assisted signals within the unified case review UI (no multi-system switching)
Make accurate pass / block / escalate decisions on a daily queue spanning KYC Audit, ATO investigation, Reset 2FA, POA Review, and Withdrawal anomaly case types etc.
Escalate Key User cases (Priority ≥ 75) and high-risk patterns to Senior Agent / Team Lead with clear rationale documentation
Maintain SLA compliance (<4h manual resolution time) while sustaining decision accuracy ≥ 98%
Label every reviewed case as TP / TN / FP / FN with structured root-cause annotations — this data directly feeds ROCA's continuous learning pipeline
Identify recurring FP/FN patterns and route them through the correct feedback path
Actively contribute to improving Precision (>95%) and Recall (>99%) targets by surfacing systematic signal failures to Data and Model teams
Participate in regular AI model calibration sessions: review misclassification batches, validate ground truth, challenge decision thresholds with data
Maintain and update Confluence SOP pages for assigned case types; SOP coverage rate target ≥ 80% (directly impacts ROCA first-pass accuracy)
Flag SOP coverage gaps when ROCA's reasoning chain reveals unhandled scenarios; draft SOP additions for Team Lead review
Onboard and calibrate BPO agents on AI-assisted review workflows; monitor BPO quality against automated QA benchmarks

Requirements

What you’ll need

2+ years in fraud review, risk operations, or KYC/KYB case management
Hands-on experience with ATO (Account Takeover) detection and investigation
Comfort working in AI-augmented workflows: you read model outputs, interpret confidence scores, and make decisions based on AI-generated signals rather than raw data alone
Structured, precise written communication: you can document a root-cause annotation in <3 sentences that an ML engineer can act on
Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders.
An operator's mindset toward AI tools: you leverage AI signals to make faster, better decisions — you master the tool rather than compete with it

Benefits

Comp & perks

Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

KYC AuditATO investigation2FA ResetPOA Reviewfraud reviewrisk operationscase managementroot-cause analysisAI model calibrationdata interpretation

Soft Skills

structured communicationprecise documentationoperator mindsetproblem-solvingcollaborationattention to detailcritical thinkingdecision-makingadaptabilityquality monitoring