Technical Support Engineer, Blockchain, Backend

Binance

Technical Support Engineer resolving complex technical issues and collaborating with backend development teams at Binance. Focusing on expert-level troubleshooting related to blockchain and backend technologies.

Posted 4/24/2026full-timeRemote • 🇸🇬 SingaporeJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Distributed SystemsJavaKubernetesLinuxMicroservicesMongoDBMySQLNoSQLPythonRedisRustSpringSpring BootSpringBootTCP/IPWeb3

About the role

Key responsibilities & impact

Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution, and escalation when needed.
Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code-level and system-level issues.
Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes.
Build dashboards and monitoring solutions to track system performance and incident trends.
Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices.
Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base.
Support incident management, ensuring 24/7 stability of Binance’s trading platform and related systems.
Continuously explore new technologies and best practices in backend, automation, and Web3 infrastructure.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Software Engineering, or related field.
2-10 years of experience in technical support, DevOps, or backend engineering for large-scale systems.
Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms.
Proficiency in AI tools such as Claude Code for vibe coding and QA; proficiency in writing AI Agent skills, utilizing AI to analyze logs and databases for troubleshooting and data analysis; proficiency in using AI agents to automate task management.
Proficiency in Java (preferred), Python, or Rust; experience with Spring Boot and microservices is a plus.
Hands-on experience with Linux, Kubernetes, and CI/CD pipelines.
Familiar with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting.
Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus.
Fluent in English and Mandarin, to coordinate with global stakeholders.

Benefits

Comp & perks

Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

JavaPythonRustSpring BootLinuxKubernetesCI/CDMySQLNoSQLAI tools

Soft Skills

debuggingtroubleshootingcollaborationdocumentationproblem-solvingcommunication