Customer Service Representative
Binance
full-time
Posted on:
Location Type: Hybrid
Location: Jakarta • 🇮🇩 Indonesia
Visit company websiteJob Level
Junior
Tech Stack
Go
About the role
- Handle high amounts of live chat and phone calls
- Identify and evaluate customers’ needs to deliver satisfaction
- Provide accurate, valid and comprehensive information
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
Requirements
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Ability to multi-task, prioritize, and control time effectively
- Knowledge of the cryptocurrency/blockchain field is a big plus
- Multi-lingual capability is a big plus
- Fluent in English and Indonesian
- Willing to work weekends and irregular hours which will include night shifts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicetechnical queriesmulti-taskingtime managementmulti-lingual
Soft skills
written communicationlisteningproblem-solvingcustomer engagementprioritization