Binance.US

IT Support

• Troubleshoot operating systems and software applications across the organization.
• Respond to and resolve trouble tickets in a timely manner.
• Apply patches, updates, and security configurations to systems.
• Manage user accounts and permissions, primarily through Okta.
• Configure and manage mobile devices using an MDM platform.
• Administer and maintain Okta for user lifecycle management, authentication, and authorization.
• Configure and customize Slack for team communication and integrate it with other tools.
• Manage resources and services within enterprise productivity suites such as Google.
• Jira Service Management for ticketing.

IT Support Intern

Support Engineer

• Provide responsive 3rd shift IT support for employees, troubleshooting hardware, software, network, access, and application issues in a remote and/or distributed work environment.
• Support and troubleshoot macOS devices and related Apple ecosystem tools, including device setup, configuration, updates, account access, and user productivity issues.
• Administer and support core business systems including Google Workspace and Okta, including account access, authentication issues, MFA troubleshooting, and user lifecycle support.
• Support MDM and asset management processes, including device enrollment, inventory tracking, equipment assignment, returns, and lifecycle documentation.
• Use ticketing systems and internal documentation tools to triage, track, resolve, and document support requests with accuracy, urgency, and a customer-service mindset.
• Create and maintain knowledge base articles, SOPs, troubleshooting guides, and runbooks to improve support consistency and reduce recurring issues.
• Leverage AI tools responsibly to assist with troubleshooting, workflow automation, documentation, reporting, and process improvement while following company security and data handling expectations.
• Partner with IT and Security stakeholders to support endpoint hygiene, access control practices, incident escalation, and secure handling of employee technology issues.
• Identify recurring support trends and recommend improvements to systems, processes, automations, or documentation that improve employee experience and operational efficiency.
• Support additional IT projects as needed, including onboarding/offboarding support, SaaS tool administration, device lifecycle activities, and team growth initiatives.

IT Support Intern

IT Support Analyst