Own the strategic and commercial success of your portfolio, with accountability for Gross Revenue Retention (GDR), Net Revenue Retention (NRR), and Annual Recurring Revenue (ARR).
Define account strategy, drive disciplined execution, and ensure Binalyze AIR is embedded in customers’ investigation and response workflows.
Manage 25–40 enterprise customers with clear accountability for retention, expansion, and long-term value creation.
Execute structured account plans aligned to security priorities and measurable risk reduction outcomes.
Lead business reviews with senior security and IT stakeholders, influencing renewal and long-term adoption decisions.
Drive renewal planning well ahead of contract end dates, mitigate risk early, and secure predictable outcomes.
Identify and progress upsell and cross-sell opportunities in partnership with Sales.
Coordinate internal technical resources where required while maintaining accountability for resolution and communication.
Translate customer insights into meaningful product and go-to-market improvements.
Leverage automated and AI-driven workflows to improve forecasting accuracy and customer outcomes.

Requirements

Previous experience in Customer Success, Technical Account Management, or Enterprise SaaS roles with revenue accountability.
Demonstrated ownership of renewal and expansion targets.
Experience partnering with cybersecurity, IT, or security operations teams preferred.
Experience managing complex, multi-stakeholder enterprise accounts.
Strong commercial acumen with fluency in SaaS metrics including GDR and NRR.
Ability to discuss security workflows and translate product value into executive-level impact.
Structured account planning and risk management capability.
Data-driven decision-making using usage and revenue insights.
Clear communication across technical and commercial audiences.
High ownership mindset and comfort operating in ambiguity.

Benefits

Health insurance, including family cover
401K
Home office setup support
Wellbeing support through Oli
Monthly entertainment and wellbeing allowances
Annual company meet up abroad
28 days annual leave + wellbeing days + your birthday off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Gross Revenue RetentionNet Revenue RetentionAnnual Recurring Revenueaccount strategyrisk managementdata-driven decision-makingSaaS metricsupsellcross-sellstructured account planning

Soft Skills

commercial acumenclear communicationhigh ownership mindsetinfluencingcollaborationproblem-solvingadaptabilitycustomer insights translationstakeholder managementexecutive-level impact