Delivery Manager

Billtrust

Manager, Delivery leading cross-functional teams in professional services. Driving client implementations and process improvements for a global payment solutions provider.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Lead and manage a cross-functional delivery POD composed of Project Managers, Business Analysts, and Application Support Engineers, ensuring alignment across disciplines to deliver client implementations on time and within scope
Hire, coach, mentor, and develop team members across multiple disciplines including project management, business analysis, and application support engineering, fostering career growth and professional development within the POD
Facilitate process improvement and adherence across the POD by partnering with solution architects, process standards teams, and technical leadership to ensure consistent delivery methodologies and quality standards
Manage and oversee POD workload across project management, requirements analysis, data mapping, template design, and application support activities, ensuring balanced utilization and timely delivery without needing to perform each function directly
Utilize relevant implementations experience and knowledge to actively identify areas of improvement and operational efficiencies across the consolidated POD structure, enabling scalable delivery and reduced reliance on siloed handoffs
Manage a seamless handoff of clients to the support organization when appropriate, coordinating across all POD disciplines to ensure continuity
Actively drive growth of the professional services business consistent with overall growth of the company, leveraging the consolidated POD model to increase capacity and throughput
Reduce average implementation time in line with corporate objectives by driving cross-functional collaboration and removing bottlenecks between disciplines within the POD
Consistently improve the accuracy of bids and the delivery of services within forecasted hours by coordinating estimates and resource planning across all POD disciplines
When appropriate, help build a professional services partner channel to assist in surge requirements across any of the POD’s functional areas
Serve as the primary escalation point for client delivery issues across the POD, collaborating with solution and process standards teams and technical leadership to resolve complex challenges

Requirements

What you’ll need

7+ years’ experience of proven success working in a professional services environment or equivalent
Strong analytical skills and experience in eliciting, documenting and evaluating business requirements which may impact multiple Billtrust products and/or platforms
1+ years of management experience
Strong communication skills both written and verbal so as to be able to assist in selling, SOW creation, and general management activities.
Proven success in evaluating processes and implementing improvements
Ability to work collaboratively with customers and peers across the organization on a daily basis and to work with teams who have been tasked with producing other work products based on their team’s deliverables.

Benefits

Comp & perks

Comprehensive health coverage
Competitive retirement
Generous PTO and parental leave
Flexible work options
Meaningful investment in your professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementbusiness analysisapplication support engineeringrequirements analysisdata mappingtemplate designprocess improvementresource planningSOW creationanalytical skills

Soft Skills

leadershipcoachingmentoringcommunicationcollaborationproblem-solvingteam developmentclient managementprocess evaluationcross-functional teamwork