Billor

Support Engineer

• Hold welcome calls for new drivers, ensuring they understand processes and have the tools they need to succeed
• Monitor and manage drivers' rest periods, providing support when necessary
• Assist drivers with supply-related issues and proactively resolve potential problems
• Conduct regular check-in calls with active drivers for follow-up and issue resolution
• Conduct satisfaction surveys for drivers and customers, ensuring feedback is addressed and implemented
• Plan and execute campaigns to increase driver engagement and retention
• Coordinate communications and monitor vehicle safety and maintenance campaigns
• Create and distribute mass communications to keep drivers and customers informed about important updates
• Develop and share training materials for drivers and customers
• Monitor and update driver rankings based on performance metrics and implement gamification elements
• Collect feedback from drivers after cancellations to identify process improvements
• Manage the contract termination process and ensure completion of all termination steps

Customer Support Analyst