Patient Billing Associate

BillionToOne

Patient Billing Associate engaging customers and resolving billing inquiries for a molecular diagnostics company. Driving account growth and retention through superior customer service in a remote role.

Posted 5/23/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $53,592 - $115,300 per yearWebsite

About the role

Key responsibilities & impact

Personally engage customers in a positive and friendly manner to proactively resolve issues that may impact account growth or retention
Oversee and effectively respond to all types of communication in a courteous and articulate manner: phone, email, and web inquiries from customers (physician offices), field sales representatives, and existing or potential patients
Handle a variety of inquiries, including questions about our technology, products, and services, costs, billing, and insurance coverage
Keep precise and clear documentation of all communications and follow-up activities
Contact patients through outbound calling and SMS to explain potential costs and address billing concerns
Contact physicians and other medical personnel to obtain missing information that is pertinent to reimbursement
Manage a queue of customers that need to be contacted and effectively follow through on a scheduled contact cadence until resolved
Handle 20-30 inbound calls and 40-50 outbound calls per day

Requirements

What you’ll need

2+ years of prior client-facing experience
Inside Sales / Customer Service background in a fast paced, high-volume environment strongly preferred
Experience using Salesforce
Advanced organizational skills with the ability to handle multiple assignments
Fast learner with the ability to navigate complex workflows and technology
Outstanding verbal, written and presentation skills - ability to effectively tailor messages to different audiences
Speaking fluently in Spanish (Nice-to-Have)

Benefits

Comp & perks

Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
Open, transparent culture that includes weekly Town Hall meetings
The ability to indirectly or directly change the lives of hundreds of thousand patients
Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
Supplemental fertility benefits coverage
Retirement savings program including a 4% Company match
Increase paid time off with increased tenure
Latest and greatest hardware (laptop, lab equipment, facilities)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client-facing experienceinside salescustomer serviceSalesforcebillinginsurance coveragedocumentationoutbound callinginbound callscommunication

Soft Skills

organizational skillsfast learnerverbal communicationwritten communicationpresentation skillstailoring messagescourteousnessarticulationproblem-solvingcustomer engagement