AWS Solution Architect
Billigence
contract
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSCloud
About the role
- Architect the full Amazon Connect environment including queues, routing, automation flows, and customer experience pathways.
- Define how systems connect into the platform: CRMs, workforce management, ticketing, analytics, vendor products, and API-based services.
- Partner with solution vendors to ensure cohesive end-to-end design and technical alignment.
- Produce architectural artefacts including integration maps, sequence diagrams, technical specifications, and deployment patterns.
- Advise on best-practice contact-centre operating models and configuration patterns.
- Engage stakeholders across business, operations, technology, and external suppliers to drive clarity and alignment.
- Oversee governance around configuration, change control, and technical quality.
- Support workshops, design reviews, and early-stage planning sessions, both remotely and on-site.
Requirements
- Proven experience designing Amazon Connect –based contact-centre solutions at scale.
- Strong background in cloud integration patterns, preferably AWS-native.
- Solid understanding of IVR design, queue structures, routing logic, call flows, and omni-channel workflows.
- Experience integrating external platforms such as CRM, WFM, analytics, case management, and telephony carriers.
- Ability to communicate architectural decisions clearly across technical and non-technical groups.
- Strong documentation and solution-governance skills.
- Practical, delivery-focused mindset with the ability to balance innovation and feasibility.
- Willingness to attend in-person workshops in the UK once per month if based nearshore.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Amazon Connectcloud integration patternsIVR designqueue structuresrouting logiccall flowsomni-channel workflowsAPI-based servicestechnical specificationsdeployment patterns
Soft skills
communicationdocumentationsolution governancedelivery-focused mindsetstakeholder engagementclarity and alignmentbest-practice advisingcollaborationinnovation balanceplanning