Senior Manager, Virtual Card Operations
BILL
full-time
Posted on:
Location Type: Hybrid
Location: San Jose • California • 🇺🇸 United States
Visit company websiteSalary
💰 $131,000 - $164,300 per year
Job Level
Senior
About the role
- Serve as the primary Subject Matter Expert (SME) in virtual card payments to define strategies and plans that deliver value against company objectives.
- Lead and coordinate a high-performing team to deliver on complex projects that meet and exceed defined North Star KPIs.
- Design best-practice workflows and operational flows that create efficiency, remove obstacles, and enable the business to scale.
- Identify and execute opportunities for payments process improvement, driving operational excellence through the development of new approaches and tools.
- Research and investigate payment delivery and customer experience issues with tenacity for uncovering root causes to drive business transformation.
- Define, analyze, and present success metrics at all stages of the product lifecycle to provide the business with actionable insights and quantified results.
- Persuade cross-functional teams—including Engineering, UX, Legal, Finance, and Compliance—to align on and execute strategic initiatives.
- Manage through organizational change by creating and executing communication plans that advocate for improved processes to all stakeholder audiences, including executive leadership.
- Utilize excellent organizational and time management skills to prioritize and balance multiple tasks simultaneously in a fast-paced environment.
Requirements
- Subject matter expertise in virtual card payments
- Experience managing high performing teams while delivering outcomes that exceed expectations. Experience managing through change
- A history of delivering results, including meeting & exceeding north star KPIs.
- Experience designing best practice workflows that create operational efficiency and enable teams for success and scale
- Excellent organizational and time management skills - the candidate must have the ability to prioritize and balance multiple tasks simultaneously in a fast paced, cross-functional environment
- Passion for research and investigation of payment delivery and customer experience issues with a tenacity for uncovering the root cause of any issue, and using that information to drive operational improvements
- Experience persuading and partnering with cross functional teams
- Excellent communication skills with the ability to cater communication to the appropriate level and partner
- Experience thoroughly documenting best practices in knowledge management system(s). Experience with Google Suite
- Bachelor’s Degree or the equivalent combination of four years of education, training, or work-related experience.
Benefits
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
virtual card paymentsbest practice workflowsoperational efficiencypayments process improvementsuccess metricsproduct lifecycleknowledge management systems
Soft skills
leadershiporganizational skillstime managementcommunication skillspersuasioncross-functional collaborationproblem-solvingresearch and investigationadaptability
Certifications
Bachelor’s Degree