BigHand

Account Manager

• Lead, mentor, and motivate a team of 6–7 Sales Representatives to achieve individual and team sales targets.
• Provide coaching, training, and guidance to develop the skills and capabilities of your sales team.
• Foster a collaborative and high-performance sales culture within the team.
• Execute the BigHand Go-To-Market Playbook with precision and adapt it as necessary to meet the unique needs of the North American market.
• Develop and implement sales strategies and tactics that align with the company’s goals and objectives.
• Continuously monitor and analyse market trends, competitor activity, and customer feedback to refine and improve the sales approach.
• Act as the voice of the customer within the organisation, gathering insights and feedback from clients and prospects.
• Cultivate and maintain strong, long-lasting relationships with key clients, law firms, and legal professionals in the North American market.
• Prepare and present regular sales reports and forecasts to senior management.

Lead Strategic Account Manager

Implementation Specialist

• Work directly with law firm clients to implement and support Iridium products and solutions.
• Manage client product implementations from start to finish.
• Participate and lead requirements-gathering sessions.
• Deliver engaging client training sessions.
• Design, develop, and test client-specific customisations and enhancements.
• Provide post-implementation support and mentor other team members.
• Occasionally travel to client sites.

Lead Strategic Account Manager

Junior Implementation Consultant