Bigblue

Onboarding Manager

Bigblue

full-time

Posted on:

Location Type: Hybrid

Location: Madrid • Spain

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About the role

  • Coach and advise throughout a decisive moment 🤝
  • You make sure to fully understand the requirements of the customer in terms of timescales, prerequisites and assistance.
  • You share best practices with our customers and make sure they comply with our operational requirements and use our SaaS product features effectively
  • You keep a close eye on our customers' first shipments and ensure that they run perfectly.
  • You work with our customers to improve the operational aspects of their business and their internal processes by leveraging your e-commerce expertise
  • You may occasionally go on-site to warehouses to support onboarding operations.
  • Build trust to initiate long-lasting and successful relationships 🚀
  • You educate customers on the specifics of the Bigblue service to unlock value.
  • You are the face of Bigblue for onboarding customers in Spain.
  • You adapt to each client’s unique needs, including merchants who previously managed logistics in-house.
  • By putting yourself in customers’ shoes, you remove blockers and help them navigate stressful or urgent situations with calm and clarity.
  • Continuously upgrade Bigblue onboarding 📈
  • You champion the needs of our customers internally to consistently improve the onboarding experience.
  • You track and report onboarding performance & satisfaction targets using appropriate metrics.
  • You take a critical look at internal processes to provide & implement suggested improvements to make the boarding process as efficient as possible.

Requirements

  • **3+ years of experience in a client-facing role** (CS, onboarding, operations, consulting, etc.)
  • Strong organizational and project management skills
  • Fluent in 🇪🇸 and 🇬🇧
  • Analytical mindset
  • Strong emotional resilience and ability to handle high-pressure client situations
  • Customer ultra-centricity
  • Quick learner — you are able to assimilate huge amounts of information quickly.
Benefits
  • 💼 **High impact role:** Be at the center of our growth journey and help shape the team that will power Bigblue’s future.
  • 💙 **Founders-led company** with an innovative, caring culture.
  • 🚀 **Fast-growing scale-up:** Join a well-funded, early-stage company where your work will have immediate and visible results.
  • 🌍 **International environment:** Work across Paris, Madrid, London, and our European warehouse network.
  • 🍱 Meals: 110€ per month directly loaded onto your Alan card.
  • 🧘‍♀️ Transportation: 15€ per month to support your commute.
  • 🩺 Health insurance: Alan Insurance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
coachingadvisingorganizational skillsproject managementanalytical mindsetemotional resiliencecustomer-centricityquick learningrelationship buildingproblem-solving