Bigblue

Operations Manager

Bigblue

full-time

Posted on:

Location Type: Hybrid

Location: Paris • 🇫🇷 France

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Job Level

Mid-LevelSenior

About the role

  • Build and execute the end-to-end strategy for enablement & operations of the merchant team - defining how teams learn, how processes scale, how knowledge flows, and how we prepare customers (and our people) for product evolution.
  • Architect the systems, processes, and enablement programs that transform how our merchant teams operate — and how they partner with the rest of Bigblue - both today and as we scale.
  • Reports directly to the Head of Merchants, with the potential to lead a team of 2.
  • Own the long-term merchant operations blueprint: structure, tooling, capabilities, processes.
  • Design and implement tools, automation, dashboards, and reporting.
  • Own the efficiency KPIs and drive the initiatives that move them.

Requirements

  • 3+ years in Consulting, Operations, or Chief of Staff roles.
  • Experience in SaaS, e-commerce, or product-led environments.
  • Exposure to enablement, process design, or knowledge systems is a plus.
  • Ideally: experience supporting Success, Support, or Professional Services teams.
  • High-level thinking + strong operational execution.
  • Process design, systems thinking, and workflow optimization.
  • Exceptional cross-functional influence and project management.
  • Excellent communicator: clear in writing, compelling in training.
  • Data-driven mindset: able to define KPIs and use insights to guide strategy.
  • Builder: loves creating structure out of ambiguity.
  • Strategic operator: sees the big picture and then executes.
  • Change champion: comfortable challenging the status quo.
  • Customer-obsessed: understands internal users and merchant needs deeply.
  • Ownership-driven: biased toward action and outcomes.
Benefits
  • 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office.
  • ClassPass membership for fitness & wellness.
  • MacBook or any setup you need — your choice of equipment to do your best work.
  • 100% health insurance coverage with Benefiz.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
process designsystems thinkingworkflow optimizationdata analysisKPI definitionautomationdashboard designreporting
Soft skills
cross-functional influenceproject managementcommunicationstrategic thinkingownershipchange managementcustomer focusproblem-solving