Big League Movers

Sales

• Follow up with qualified leads via email, phone, and messaging platforms.
• Convert inbound inquiries and scouted leads into potential customers.
• Understand client needs, present service offerings effectively, and guide them toward a booking decision.
• Maintain professional, prompt, and persistent follow-ups to ensure no sales opportunity is missed.
• Actively manage CRM tools and lead tracking systems to monitor progress and conversion stages.
• Collaborate with team members to keep communication and sales status updated.
• Ensure timely scheduling of consultations, estimates, or service appointments.
• Assist the broader sales team with overflow communication, scheduling, and lead assignments.
• Coordinate with marketing and operations teams to align outreach and messaging strategies.
• Provide consistent reporting and feedback to leadership on lead quality, conversion rates, and areas for improvement.
• Identify gaps or inefficiencies in the sales process and propose solutions.
• Offer suggestions on tools, scripts, or workflows to improve conversion rates and customer experience.

Sales Specialist

Customer Support

• Respond to customer inquiries via phone, email, live chat, or messaging platforms.
• Assist with order status, product information, billing questions, and issue resolution.
• Maintain accurate records of interactions and follow up to ensure customer satisfaction.
• Identify issues, troubleshoot problems, and escalate to the appropriate department when necessary.
• Proactively resolve customer complaints or concerns, using good judgment and empathy.
• Use CRM systems and support platforms to log interactions, track issues, and update customer records.

Customer Service Representative

Marketing

• Own and drive Daily Content & Posting
• Continuous Ad Campaigns (Google, Meta, LSA, Thumbtack, etc.)
• SEO, Blogs, Landing Pages, GBP Optimization
• Lead Funnel Tracking + Weekly Reports
• Sales & Recruiting Campaign Support
• Email + Print Campaigns (Newsletters, Postcards, Flyers)

Marketing Specialist

Bookkeeper

• Input and manage all vendor bills and client invoices
• Track payroll data for U.S. and remote teams
• Reconcile QuickBooks accounts, receipts, and statements monthly
• Maintain clean, updated ledgers and documentation across all brands
• Work closely with the Head of Administration and U.S. leadership teams

Social Media Manager

• Develop and implement social media strategies to increase brand awareness and engagement.
• Create a consistent brand voice and aesthetic across all social media platforms.
• Design engaging graphics, short-form videos, and compelling copy for social media posts.
• Schedule and publish content across platforms, ensuring an optimal posting calendar for maximum reach.
• Engage with followers, respond to comments/messages, and foster a strong online community.
• Monitor key social media metrics, such as engagement, reach, conversions, and audience growth.
• Identify emerging social media trends and implement new content formats to enhance engagement.

Executive Assistant

• Daily Management and Proactive Support
• Self-Directed Task Identification
• Organizational Efficiency and System Improvement
• Push Owner's Priorities and Support Growth

Appointment Setter

• Conduct daily outbound texting to homeowners using USA Home Listings (Tier 2 data).
• Follow up persistently and professionally to book estimates for the moving company.
• Monitor seller responsiveness and tailor outreach cadence to maximize conversion.
• Reach out to local realtors in the client’s market to set up referral introductions.
• Track realtor interactions and maintain a consistent pipeline of new connection opportunities.
• Proactively sort and remove leads that are no longer active or valid.
• Input booked estimates directly into the client’s CRM or calendar, following their specific process.
• Log all activity—outbound messages, booked calls, realtor outreach, and removals—in a Google Sheet, CRM, or client platform.

• Handle inbound moving estimates
• Conduct virtual estimates for local and long-distance moves
• Execute the Realtor Program
• Drive corporate relocation partnerships
• Follow up on leads and track appointments in CRM.