Big League Movers

Operations

• Monitor and track operational workflows, fleet/logistics activity, and system updates
• Audit operational records and identify discrepancies or missing information
• Maintain accurate CRM and database records
• Generate and update KPI reports, operational dashboards, and tracking sheets
• Coordinate with internal teams to ensure process accuracy and timely updates
• Support dispatch, logistics coordination, and backend operations tasks
• Improve workflow efficiency and maintain operational compliance standards
• Ensure operational documentation and reporting remain organized and accurate
• Perform data reconciliation and quality assurance checks
• Assist with administrative coordination and documentation
• Provide professional communication support when needed
• Handle light customer or internal coordination tasks
• Support operational inquiries and follow-ups

Operations Coordinator – Logistics, Data Management

Social Media Manager

• Build and manage a monthly content calendar across Instagram, TikTok, Facebook, YouTube Shorts, Google Business Profile, Nextdoor, and LinkedIn
• Align content with seasons, local events, and promotions
• Maintain consistent posting cadence across platforms
• Shoot, edit, and produce short-form videos, reels, before/after content, and photos
• Write compelling captions and ad copy that convert
• Design graphics using Canva Pro, Adobe Express, or similar tools
• Respond to comments, DMs, and reviews promptly and on-brand
• Engage with local Boston communities, creators, and businesses
• Track and report weekly performance and monthly strategy insights
• Monitor growth, engagement, reach, video views, and leads
• Use data to optimize and pivot content strategies
• Develop and maintain a consistent brand voice: approachable, hardworking, and Boston-proud
• Ensure all content and interactions reflect the brand

Executive Assistant

• Manage calendars, appointments, and scheduling
• Coordinate meetings, travel arrangements, and itineraries
• Handle emails, correspondence, and follow-ups
• Prepare reports, presentations, and documents
• Maintain confidentiality and professionalism at all times
• Plan, create, and schedule content across social media platforms (e.g., Instagram, Facebook, LinkedIn, TikTok)
• Monitor engagement, respond to comments/messages, and build community
• Develop and execute social media strategies to increase brand awareness
• Analyze performance metrics and optimize campaigns
• Stay updated on trends, tools, and best practices

Operations Coordinator – Logistics, Data Management

Social Media Manager

Executive Assistant, SMM Experience