Big Health

Client Success Associate

Big Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $65,000 - $95,000 per year

About the role

  • Build strong relationships with clients to become a trusted partner & advisor in supporting the mental health of client populations through utilization of Big Health’s products and offerings.
  • Manage and resolve day-to-day customer inquiries including eligibility, support of enrollment marketing materials, invoicing, member support inquiries, and workflows.
  • Support implementations and customer operations by actively managing action items and responding to client communications in a timely manner.
  • Identify opportunities to help clients expand engagement of our products within their populations.
  • Generate, customize, and analyze client level reporting. Reporting support may include reporting on small and mid-sized clients around member engagement and clinical outcomes.
  • Become a product expert and internal champion for clients as we improve our products.

Requirements

  • At least 1 year of enterprise account management experience
  • Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
  • Strong problem resolution skills and proven ability to engage and interact with different stakeholders to resolve issues
  • Strong empathy for customers and their success
  • Ability to manage deadlines and prioritize in a fast-paced environment
  • Strong attention to detail
  • Outstanding written and verbal communication skills
  • Growth mindset and willingness to partner and learn from your peers
  • Desire to develop presentation and storytelling capabilities through PowerPoint
  • An interest in healthcare, health tech, & mental health, and a passion for directly improving peoples’ lives
Benefits
  • Enjoy benefits including a generous vacation policy
  • Professional development fund
  • Flexible working arrangements
  • Competitive salary packages including stock options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
enterprise account managementclient level reportingdata analysiscustomer supportenrollment marketingproblem resolutionproject management
Soft Skills
collaborationindependenceempathytime managementattention to detailcommunicationgrowth mindsetpresentation skillsstorytelling