Big Health

Customer Success Manager

• Build strong relationships with clients to become a trusted partner & advisor in supporting the mental health of client populations through utilization of Big Health’s products and offerings.
• Manage and resolve day-to-day customer inquiries including eligibility, support of enrollment marketing materials, invoicing, member support inquiries, and workflows.
• Support implementations and customer operations by actively managing action items and responding to client communications in a timely manner.
• Identify opportunities to help clients expand engagement of our products within their populations.
• Generate, customize, and analyze client level reporting. Reporting support may include reporting on small and mid-sized clients around member engagement and clinical outcomes.
• Become a product expert and internal champion for clients as we improve our products.

Client Success Associate