Operations

• Manage day-to-day departmental operations for the Marketing and Communications teams, ensuring timely completion of initiatives, deliverables, and reports.
• Develop and implement efficient systems for tracking projects, budgets, contracts, and performance metrics.
• Facilitate alignment between marketing and communications strategies, helping both teams operate with unified goals and timelines.
• Represent department leadership in internal project discussions when appropriate, ensuring decisions are informed and actions are tracked.
• Serve as the point of contact for internal and external stakeholders, ensuring clarity and responsiveness in communications.
• Coordinate workflow among team members, facilitating cross-functional collaboration with Development, Programs, Finance, and external partners.
• Oversee scheduling and logistics for department-wide meetings, events, and special projects.
• Anticipate leadership needs by preparing background materials, reports, and follow-up actions for key meetings and strategic decisions.
• Manage operational calendars for the CCO and CMO, prioritizing critical deadlines and events.
• Lead or support department projects from planning through implementation, ensuring deadlines, scope, and quality standards are met.
• Create and maintain project management systems and tools (e.g., Asana, SharePoint, Office 365) to track progress and outcomes.
• Develop, edit, and maintain process documentation, reports, and presentations for leadership and network communications.
• Identify process improvement opportunities and propose solutions to enhance department productivity and efficiency.
• Support data collection and analysis for marketing campaigns, communications performance, and media engagement.
• Collaborate with the finance team to manage department budgets, monitor expenses, and ensure fiscal accountability.
• Oversee vendor and contractor relationships, including onboarding, invoicing, and compliance with organizational policies.
• Support travel bookings for the CMO and CCO, and support receipt reconciliations for travel related expenses incurred by the CMO and CCO.
• Maintain accurate departmental records and ensure data integrity within Salesforce, Marketing Cloud, and shared systems.
• Demonstrate commitment to BBBSA’s shared leadership competencies and organizational values.
• Provide consistent follow-up regarding assigned projects and after meetings.
• Cultivate an environment where all team members feel valued, included, and empowered to achieve their potential.
• Manage related and other duties as assigned in support of department and business needs.

Operations Manager, Marketing and Communications

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