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Biffa

Contract Manager

Biffa

Contract Manager growing Biffa’s waste disposal and resource management services across South Midlands. Managing client contracts, commercial performance, waste minimisation, compliance, and safety.

Posted 8/12/2026full-timeNorthampton • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in waste management and account management, with a strong operational focus on continuous improvement and compliance. Proven ability to drive account growth and deliver exceptional customer service while managing profit and loss across contracts.

Highest-signal resume keywords
Waste Management KnowledgeAccount Management ExperienceOperational FocusLean Methodology UnderstandingKPI Achievement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Continuous ImprovementContract ComplianceService DeliveryProfit and Loss ManagementData ManagementWaste Minimisation ProgrammesHealth and Safety StandardsCommercial PerformancePricing NegotiationsEmergency Response Support
Soft Skills
Customer ServiceCoachingStakeholder EngagementTeam SupportCommunication
Certifications & Qualifications
Full UK Car Driving Licence
Industry Keywords
Resource ManagementDuty of CareHazardous Waste ManagementSafety CultureEBIT TargetsRecycling Objectives

About the role

Key responsibilities & impact
  • Develop and grow waste disposal and resource management services across customer sites
  • Deliver first-class customer service and account management
  • Ensure appropriate infrastructure is in place to respond quickly to client needs
  • Drive continuous improvement across contracts against EBIT targets, recycling objectives, compliance, and health and safety standards
  • Act as the primary point of contact for client stakeholders, ensuring contract compliance, service delivery, safety culture, retention, and commercial performance
  • Drive account growth through improved commercial performance, upselling services and equipment, new waste streams, and pricing negotiations
  • Produce monthly reports and management information, including bespoke multi-site client reporting and portal data management
  • Deliver site-based waste minimisation programmes aligned to strategic targets
  • Manage monthly profit and loss across a designated contract portfolio
  • Identify added-value opportunities using sector knowledge across health and safety, Duty of Care, resource and hazardous waste management
  • Lead and promote a strong safety culture on client sites, providing guidance and coaching
  • Support colleagues and client sites on large-scale projects, emergency response, and specialist services
  • Report to the Regional General Manager/Business Manager

Requirements

What you’ll need
  • Knowledge of waste management
  • Previous account management experience
  • Strong operational focus
  • Understanding of lean methodology
  • Ability to work to clearly defined KPIs
  • Proven track record of delivering continuous improvement within an operational or service environment
  • Full, current UK car driving licence

Benefits

Comp & perks
  • Ongoing career development, training and coaching
  • Car or allowance
  • Generous pension scheme
  • Medical and dental scheme
  • Retail and leisure discounts
  • Holiday and travel discounts