Account Manager

Biffa

Account Manager managing customer accounts and ensuring retention and profitability for Biffa's SME sector. Collaborating with internal teams and clients for effective account management.

Posted 5/26/2026full-timeTaunton • 🇬🇧 United KingdomMid-LevelSenior💰 £30,000 per yearWebsite

About the role

Key responsibilities & impact

Be the primary interface between Biffa and the customer, responsible for retention growth and margin, contract compliance and pricing negotiations.
Identifying and targeting low net earning accounts in order to improve profitability to a level that is acceptable for the business.
Ensuring that all business within the portfolio between Biffa and the customer has a signed contract, scanned and recorded on the system.
Working closely with Customer Services to ensure administrative tasks are communicated to the relative support team and resolved.
Working with the Operations function to identify creative and innovative solutions which will reduce churn in line with company targets.
Carrying out site audits for SME accounts.
Liaising regularly with Depot Managers, Regional Managers and Regional Sales Managers to solve customer complaints, issues and changes.
Supporting the Depot in any ad hoc projects or urgent business priorities in relation to existing SME customers in the area.

Requirements

What you’ll need

You will have a proven track record for effectively managing customer accounts.
You will have excellent inter-personal and presentation skills, demonstrating a strong 'can do' attitude towards account management.
You will be tenacious, resilient, determined to succeed and prepared to 'go that extra mile' to win our customer's commitment towards a lasting and profitable partnership.
Ability to travel.
Excellent analytical skills
Strong Commercial background and awareness
Analytical and able to quickly assess issues and recommend and/or implement solutions
Experience of building and maintaining customer relationships
Ability to plan, organise and prioritise

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Biffa Website LinkedIn All Job Openings 5001 - 10000 employees Founded 1912 ⚡ Energy Energy
Environment Biffa is a leading waste management company in the UK, dedicated to transforming waste into valuable resources and fostering sustainable communities. With over 100 years of experience, Biffa provides comprehensive waste management solutions including waste prevention, recycling, and recovery processes. The company is deeply committed to the circular economy and plays a pivotal role in the UK's efforts to tackle climate change. Offering services to small, medium, and large businesses as well as local authorities, Biffa focuses on reducing emissions, enhancing recycling efforts, and innovating for environmental sustainability. Biffa also partners with various organizations and institutions to address significant challenges in waste management. Account Manager 🔥 1 hour ago 🏢🏡 Taunton – Hybrid 💵 £30k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Be the primary interface between Biffa and the customer, responsible for retention growth and margin, contract compliance and pricing negotiations.
Identifying and targeting low net earning accounts in order to improve profitability to a level that is acceptable for the business.
Ensuring that all business within the portfolio between Biffa and the customer has a signed contract, scanned and recorded on the system.
Working closely with Customer Services to ensure administrative tasks are communicated to the relative support team and resolved.
Working with the Operations function to identify creative and innovative solutions which will reduce churn in line with company targets.
Carrying out site audits for SME accounts.
Liaising regularly with Depot Managers, Regional Managers and Regional Sales Managers to solve customer complaints, issues and changes.
Supporting the Depot in any ad hoc projects or urgent business priorities in relation to existing SME customers in the area. 🎯 Requirements
You will have a proven track record for effectively managing customer accounts.
You will have excellent inter-personal and presentation skills, demonstrating a strong 'can do' attitude towards account management.
You will be tenacious, resilient, determined to succeed and prepared to 'go that extra mile' to win our customer's commitment towards a lasting and profitable partnership.
Ability to travel.
Excellent analytical skills
Strong Commercial background and awareness
Analytical and able to quickly assess issues and recommend and/or implement solutions
Experience of building and maintaining customer relationships
Ability to plan, organise and prioritise Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

interpersonal skillspresentation skillstenacityresiliencedeterminationanalytical skillsrelationship buildingplanningorganizingprioritization