Contract Manager – 12 month FTC

Biffa

Contract Manager overseeing complex contracts and client relationships in waste management. Delivering tailored solutions and driving continuous improvement across operations and client services.

Posted 5/1/2026contractRedhill • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

**A quick look at the role:**
- Act as the primary point of contact for all client stakeholders, ensuring contract compliance, service delivery, safety culture, retention and commercial performance.
- Drive account growth through improved commercial performance, upselling services and equipment, new waste streams and pricing negotiations.
- Produce monthly reports and management information, including bespoke multi-site client reporting and portal data management.
- Deliver site-based waste minimisation programmes aligned to strategic targets, improving cost efficiency, environmental performance and waste handling practices.
- Manage monthly profit and loss across a designated contract portfolio.
- Apply strong sector knowledge across health and safety, Duty of Care, resource and hazardous waste management to identify added-value opportunities.
- Lead and promote a strong safety culture on client sites, providing guidance and coaching to operatives, agency staff and client teams.
- Support colleagues and client sites as part of a wider team, contributing expertise to large-scale projects, emergency response and specialist services.

Requirements

What you’ll need

**Our essential requirements.**
- Knowledge of waste management, with previous account management experience and a strong operational focus.
- Understanding of lean methodology, with the ability to work to clearly defined KPIs.
- Proven track record of delivering continuous improvement within an operational or service environment.
- Full, current UK car driving licence.

Benefits

Comp & perks

**And here’s why you’ll love it at Biffa:**
- Ongoing career development, training and coaching – because if you don’t grow, we don’t grow
- Generous pension scheme
- Medical and dental scheme
- Retail and leisure discounts
- Holiday and travel discounts
- Plus much more...

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

waste managementaccount managementlean methodologyKPI managementprofit and loss managementreportingdata managementcontinuous improvementenvironmental performancehazardous waste management

Soft Skills

client stakeholder managementcoachingteam collaborationcommunicationguidanceleadershipproblem-solvingnegotiationservice deliverysafety culture promotion

Certifications

UK car driving licence