Customer Support Supervisor
OpenTable
Job Level
Mid-LevelSenior
About the role
- Support the Account Management team with day-to-day running of small to medium-sized and corporate client accounts within the Specialist Waste Recycling (SWR) team
- Collaborate with internal teams to support service delivery and implement client initiatives
- Act as a key point of contact for client requests, data reporting, and operational escalations
- Support Account Managers with client retention, growth opportunities, and tender processes
- Oversee purchase order management and ensure contractual and regulatory compliance
- Drive customer satisfaction by monitoring service levels and promoting a client-first culture
- Produce regular and ad hoc reports, providing insight to support commercial and compliance functions
Requirements
- Proven experience delivering high-quality customer service in a corporate environment
- Strong collaboration skills, with experience working across internal teams, clients, and suppliers
- Ability to interpret and report on client data, KPIs, and SLA performance
- Proficient in Microsoft Office, particularly Excel; familiarity with Power BI is desirable
- Highly organised with strong attention to detail and the ability to manage tasks independently
- Customer-focused mindset with a commitment to service excellence
- Experience in the waste management or environmental services sector is desirable
