Operations

• Oversee Infrastructure, Security, Technical Delivery, and Azure Services for effective IT service delivery across the Biffa Group.
• Develop, plan, and optimise IT infrastructure with a focus on Azure, maintaining legacy systems and migrating as appropriate.
• Strengthen incident and problem management processes with robust communication and escalation frameworks.
• Implement talent management and career development plans aligned with group-wide initiatives.
• Lead and develop a high-performing technical team, ensuring optimal utilisation, productivity, and adherence to project management standards.
• Scope, plan, and deliver infrastructure projects within agreed timelines and budgets.
• Ensure compliance with infrastructure, security, and Azure strategies, as well as all IT governance policies.
• Monitor and report on system performance, availability, and capacity, including Azure demand forecasting.
• Test and maintain service continuity plans to meet defined RPO and RTO recovery targets.
• Drive continuous improvement across all supported services, including post-integration M&A projects.

IT Operations Manager

Operations Administrator