Manager, Operational Excellence – Site Expansion

Bierman Autism Centers

Manager of Operational Excellence & Site Expansion at Bierman Autism Centers. Driving operational efficiencies and overseeing new center launches to improve care for children with autism.

Posted 5/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $100,000 per yearWebsite

Tech Stack

Tools & technologies

MacOSTableau

About the role

Key responsibilities & impact

Own the denovo operational playbook from pre-opening through incubation, including site readiness, staffing ramp, scheduling build-out, systems setup, and compliance.
Partner with Real Estate, Clinical, Services, People, and Finance teams to sequence and execute every workstream required to open a new center on time and on plan.
Provide on-the-ground operational support during incubation until new centers hit fill, margin, and quality milestones and transition to steady-state.
Continuously refine the denovo model based on post-launch reviews, tightening time-to-profitability and reducing execution risk for each subsequent opening.
Implement and maintain BOS processes at the center level, ensuring day-to-day operational data is accurate, actionable, and used in decision-making.
Identify and eliminate waste, duplication, and manual workarounds across centers and functional areas using operational excellence.
Cascade critical dashboards and OKRs to center leaders; translate performance data into clear, prioritized actions.
Design, deploy, and continuously improve the scheduling systems and standards that govern clinician utilization, RBT/BCBA pairing, client authorization fulfillment, and billable/non-billable ratios.
Conduct regular audits of center performance, surfacing gaps, inconsistencies, and opportunities across the network.
Prepare reports and insights for the Services Delivery team and center leaders; escalate risks and recommend corrective actions.
Act as an internal consultant on assigned projects, managing scope, timelines, and deliverables.
Uphold Bierman’s core values and model a culture of accountability, collaboration, and continuous improvement.

Requirements

What you’ll need

Bachelor’s degree in business, healthcare administration, operations, industrial engineering, or a related field required; MBA or advanced degree a plus.
5–7 years of experience in operations, process management, healthcare operations, consulting, or a related role.
Prior experience in a multi-site healthcare or service delivery organization strongly preferred; direct experience standing up new sites (denovo execution) is highly valued.
Demonstrated experience designing or running scheduling, workforce management, or capacity optimization systems.
Strong analytical and auditing skills with the ability to translate data into actionable insights; comfort with Excel/Sheets modeling and BI tools.
Working knowledge of operational excellence methodologies (Lean, Six Sigma, or equivalent).
Effective project management and organizational skills; able to run multiple workstreams simultaneously.
Excellent written and oral communication; able to partner credibly with leaders at every level, from center floor to executive team.
Proven ability to step into leadership roles temporarily and stabilize operations.
Integrity, professionalism, and the ability to handle confidential information.
Proficient with Microsoft Office Suite and comfortable working in a primarily MacOS environment.
Proficiency with or ability to quickly learn Bierman’s technology platforms, including CentralReach and Tableau.
Willingness to travel to centers as needed to support denovo launches and audits.

Benefits

Comp & perks

Flexible Discretionary Time Off (take time off as needed—we mean it!)
Holiday Pay
401k
Health, Dental and Vision Insurance
Short- and Long-Term Disability
Life Insurance
Pet Insurance
HSAs
FSAs
Tuition reimbursement
Student loan assistance
Professional development
Clear career path

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations managementprocess managementscheduling systemsworkforce managementcapacity optimizationanalytical skillsauditing skillsdata analysisoperational excellenceproject management

Soft Skills

organizational skillscommunication skillsleadershipcollaborationaccountabilitycontinuous improvementintegrityprofessionalism