Bien-Zenker GmbH

IT Support, Helpdesk

Bien-Zenker GmbH

full-time

Posted on:

Location Type: Office

Location: Schlüchtern • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

Tech Stack

TCP/IP

About the role

  • First point of contact for IT-related requests and issues via phone or e-mail using a ticketing system
  • Classify incidents and requests and escalate them to the responsible specialist department
  • Analyze and document occurring error situations
  • Resolve issues within the scope of 1st-level support via remote access or on site
  • Create and maintain documentation
  • Provision and maintenance of client devices

Requirements

  • Commercial, technical or IT-related vocational training
  • Knowledge of and experience with Microsoft products (especially Windows 11, Office 365)
  • Basic knowledge of networking (TCP/IP) and initial practical experience in a helpdesk environment are desirable
  • Very good German language skills, both written and spoken
  • Good communication skills and a strong service orientation
  • Independent, reliable and methodical working style
Benefits
  • Exciting career prospects and a secure workplace
  • Comprehensive onboarding
  • A professional team
  • Diverse development opportunities
  • Competitive remuneration and additional benefits
  • Extensive offerings as part of corporate health management (e.g., bike leasing)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
1st-level supportnetworkingTCP/IPremote accessdocumentationincident classificationerror analysis
Soft skills
communication skillsservice orientationindependent workingreliable workingmethodical working
Certifications
vocational training