BID Operations

Backend Operations

BID Operations

full-time

Posted on:

Location Type: Hybrid

Location: Kuala Lumpur • Malaysia

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About the role

  • Provide prompt and professional support to Account Managers via email, with occasional direct communication with customers for escalated issues.
  • Collaborate effectively with internal departments to address questions and align on account-related matters.
  • Strong analytical skills with the ability to troubleshoot and resolve complex issues effectively and independently.
  • Enforce company policies and determine when exceptions are appropriate, balancing business objectives with compliance.
  • Follow established SOPs meticulously to ensure consistent, accurate task execution.
  • Maintain a sense of urgency and professionalism when responding to internal or external queries.
  • Record and document all actions taken to ensure transparency and accountability.
  • Actively share feedback within the team and with relevant departments when identifying operational inefficiencies or process-related issues to support continuous improvement and enhance the customer experience.
  • Develop deep knowledge of company products and services to serve as a subject matter expert and resource for others.

Requirements

  • Minimum 2 years of experience in the brokerage or financial services industry, with a focus on supporting Sales and Introducing Brokers (IBs).
  • Fluent in English and Mandarin Chinese, with the ability to communicate effectively in both written and spoken form.
  • Professional demeanor with a customer-first mindset.
  • Excellent communication skills, including the ability to explain complex issues clearly and propose alternative solutions where applicable.
  • Demonstrates a positive attitude and a proactive approach to problem-solving.
  • High attention to detail and ability to follow structured procedures with consistency.
  • Proven ability to work cross-functionally and communicate effectively with different teams.
  • Intermediate to advanced proficiency in Microsoft Excel.
  • Familiarity with platforms such as MT4/MT5, Copy Trading, MAM, and CRM systems is preferred.
  • Flexible with working hours, including rotational shifts and holidays/rest days that may vary.
Benefits
  • Hybrid working arrangement.
  • Opportunities for enriching career growth, including exposure to regional contexts.
  • Complimentary snacks and beverages available in the office pantry.
  • Healthcare coverage (medical, dental, optical), gym benefits.
  • Flexibility in smart casual dress code.
  • Young, vibrant and open work culture.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
analytical skillstroubleshootingproblem-solvingattention to detailMicrosoft ExcelMT4MT5Copy TradingMAMCRM systems
Soft Skills
communication skillscustomer-first mindsetpositive attitudeproactive approachprofessional demeanorcollaborationtransparencyaccountabilityfeedback sharingsense of urgency