Bickham Services Unlimited, LLC

Project Manager

• Lead the PMO team to deliver complex software development projects on time and on budget.
• Manage a project management team of 10+ members.
• Coordinate status reporting for internal and external stakeholders.
• Identify, mitigate, and manage project risks and issues.
• Develop, maintain, and enforce system implementation processes.
• Manage client relationships, ensuring communication clarity and compliance with requirements.

Project Management Office Manager

Auditor

• Conduct a thorough review of audit work papers, reports, and related documentation.
• Assess whether the IA activity conforms to the 2025 IIA Standards and Code of Ethics.
• Evaluate the effectiveness of the IA function based on its charter, governance expectations, and strategic direction.
• Identify opportunities for enhancing IA policies, procedures, and coordination with external auditors.
• Determine internal auditing perceptions through interviews and surveys with executive management, governance, and stakeholders.
• Provide recommendations to improve IA performance, add value to management, and enhance credibility.
• Prepare a detailed written report outlining observations, compliance status, areas for improvement, and successful internal audit practices.

External Auditor, Quality Assessment Services

Program Manager

• Lead and manage end-to-end execution of projects and programs related to Medicare Advantage initiatives
• Develop and maintain detailed project plans, timelines, and resource allocations
• Coordinate cross-functional teams to ensure alignment, timely delivery, and scope adherence
• Oversee compliance with CMS regulations and other Medicare Advantage program requirements
• Facilitate Agile ceremonies including sprint planning, daily stand-ups, retrospectives, and demos
• Track progress and performance using Jira and Confluence, ensuring visibility across stakeholders
• Identify and mitigate risks and issues throughout the project lifecycle
• Collaborate with business and technical teams to ensure program objectives and deliverables are met
• Support continuous process improvements and drive operational efficiency within project workflows

Project/Program Manager

Database Administrator

• Provides technical consulting services to the client in data and database architecture
• Monitors database activity and file usage, and ensures necessary resources are present
• Determines data to collect and analyzes information as appropriate
• Investigates and resolves technical database issues of significance
• Oversees the analysis and determination of database performance characteristics, informational needs and elements, data relationships and attributes, proposed manipulation, data flow and storage requirements, and data output and reporting capabilities for more complex databases
• Recommends and implements tuning opportunities to improve system response and run times
• Defines logical attributes and data inter-relationships and designs complex data structures
• Optimizes database accessibility by developing load balancing architectures and processes
• Implements and supports database security regulations, policies, and guidelines
• Plans and installs upgrades of database management systems (DBMS) software as necessary to enhance database performance
• Functions as a technical project leader or provides work leadership for less experienced personnel on a portfolio of databases
• Reviews and approves application and database design decisions
• Utilizes standard corporate tools to record change and problem activities for tracking purposes
• Designs and tests database installation, implementation, and recovery scenarios

Senior Database Administrator

Medical Director

• Conduct timely utilization review and medical necessity determinations for inpatient admissions , continued stays , and post-acute care services (SNF, IRF, LTACH, home health) for Medicare Advantage members.
• Apply MCG and InterQual guidelines as well as CMS criteria to assess the appropriateness of acute care services.
• Serve as the physician reviewer for complex or escalated UM cases requiring clinical judgment.
• Collaborate with utilization and care management teams to ensure consistent, cost-effective, and patient-centered care decisions.
• Participate in peer-to-peer discussions with attending physicians to clarify documentation and support proper levels of care.
• Identify utilization trends and assist in developing interventions to reduce unnecessary admissions or extended stays.
• Contribute to the development and implementation of medical policy and UM protocols.
• Support CMS regulatory compliance , audit preparedness, and delegated oversight activities.
• Participate in UM committee meetings and represent the organization in provider or stakeholder engagements.
• Ensure all documentation meets NCQA , CMS , and internal standards.

Project Management Office Manager

External Auditor, Quality Assessment Services

Project/Program Manager

Senior Database Administrator

Medical Director, Utilization Management