Underwriting Support Manager
biBerk Business Insurance
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $95,000 - $130,000 per year
About the role
- Lead, coach, mentor, and develop a team of Underwriting Analysts and Underwriting Specialists who execute post-bind procedural tasks; including post-bind reviews, documentation follow-up, policy changes, and various other tasks.
- Manage team queues and workloads to achieve adequate performance against SLAs - high focus on efficient workflow management in a high-volume, time-sensitive environment.
- Perform regular quality checks on work processed by direct reports.
- Provide feedback/input to improve automation, drive workflow efficiency, and increase work capacity absent of significant headcount increases.
- Work closely with the Underwriting and Sales leadership teams to ensure end-to-end processes achieve THREE’s goals while delivering a world class customer experience.
- Handle out of authority tasks from direct reports.
Requirements
- At least 5 years of experience in commercial P&C insurance, preferably in underwriting or operational roles.
- Management experience preferred.
- Ability to teach and lead entry level associates, often with limited insurance experience.
- Experience designing or leading training programs in similar roles preferred.
- Experience in high volume, fast-paced environments where meeting SLAs is critical.
- Solid process improvement skills, including having previously contributed to building workflow efficiencies and/or automation.
- Great analytical skills is a plus.
Benefits
- Medical (PPO/HDHP), vision, disability, and life insurance.
- Enhanced dental plan with orthodontia coverage in addition to a standard plan.
- Generous PTO plan for all benefit-time eligible employees.
- Paid company holidays and 4 floating holidays.
- Paid parental leave.
- Employee Retirement Savings Plan/401(k) with company match and immediate vesting.
- Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs.
- Service Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment.
- Wellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs.
- Voluntary benefits that include accident, critical illness, and hospital indemnity.
- Employee discount and rewards program on travel, tickets, electronics, home, and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
post-bind reviewsdocumentation follow-uppolicy changesworkflow managementquality checksautomationprocess improvementworkflow efficienciesanalytical skills
Soft Skills
leadershipcoachingmentoringteachingfeedbackcommunication