Senior Product Analyst – UX

BHS

Senior Product Analyst focusing on UX at BHS. Involved in digital journey mapping and stakeholder collaboration.

Posted 7/30/2026full-timeBelo Horizonte • 🇧🇷 BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in mapping and designing digital and conversational journeys, translating business requirements into customer-centered solutions, and utilizing UX design principles. Proficient in prototyping and journey-mapping tools while monitoring metrics for continuous improvement.

Highest-signal resume keywords

Digital Journey DevelopmentUX DesignPrototyping Tools (Figma, Miro, Lucid)Business Requirements ElicitationCustomer Experience Metrics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital Journey MappingUX DesignInformation ArchitectureFlow DesignPrototypingBusiness Requirements AnalysisCustomer Experience ImprovementConversational Channel ExperienceJourney Metrics MonitoringStakeholder Collaboration

Soft Skills

ProactiveAnalyticalOrganizedCollaborative

Tools & Technologies

FigmaMiroLucid

Certifications & Qualifications

Postgraduate Degree in UX DesignCourses in Customer ExperienceCourses in Product DesignCourses in Customer Journey

Industry Keywords

Financial InstitutionsFintechConversational ChannelsChatbotsVirtual Assistants

About the role

Key responsibilities & impact

Map, design, and evolve digital and conversational journeys.
Understand business rules and translate them into simple, efficient customer experiences.
Elicit requirements, identify risks, and propose improvement opportunities during journey development.
Facilitate alignments with business areas, technology teams, and other stakeholders.
Create prototypes, flows, and functional specifications for development.
Monitor solution implementation and validate that deliveries align with the proposed design.
Monitor journey metrics and support the continuous improvement of the experience.

Requirements

What you’ll need

Bachelor's degree in Business Administration, Information Systems, or a related field.
Experience building and evolving digital journeys.
Knowledge of UX design, usability, information architecture, and flow design.
Experience eliciting and understanding business requirements.
Familiarity with prototyping and journey-mapping tools (Figma, Miro, Lucid or similar).
Ability to translate business needs into customer-centered solutions.
Experience working on multidisciplinary projects.
Proactive, analytical, and organized profile with ease collaborating across stakeholders.
Postgraduate degree or courses in UX Design, Customer Experience, Product Design, Customer Journey or related areas.
Experience in financial institutions or fintechs.
Experience with conversational channels (WhatsApp, chatbots, or virtual assistants).
Knowledge of journey and customer experience metrics.

Benefits

Comp & perks

Health insurance and dental care
Meal/food allowance on a Flash card
Transportation voucher or mobility allowance
Hybrid work allowance
Gympass / Wellhub
Life insurance
Extended maternity/paternity leave
Various partnerships and discounts in education, health, and leisure (universities, language schools, gyms, health clinics...)
Culture of continuous feedback, including: semi-annual feedback reviews, 1:1s, Individual Development Plan (PDI) and BHS Experience.