Help Desk

BHS

Help Desk role providing technical support for users at BHS, a top IT solutions company. Involves incident resolution, orientation for users, and maintaining IT infrastructure.

Posted 4/30/2026full-timeBelo Horizonte • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Receive, log, and resolve end-user technical support tickets;
Assess the severity and urgency of each support ticket, prioritizing and escalating issues as needed to ensure a fast and efficient resolution;
Provide guidance on the use of equipment, organizational access, and information security to new hires during onboarding and to existing employees when necessary;
Maintain records of all support tickets, including problem details, actions taken, and solutions applied;
Prepare, image/format, and perform hardware maintenance for end users;
Ensure the confidentiality of any information accessed;
Formally report Information Security events;
Comply with information classification policies as defined by the organization;
Ensure that infrastructure resources are operating correctly;
Analyze and classify IT and Information Security requests separately;
Adhere to the company’s information security policy.

Requirements

What you’ll need

High school diploma completed or currently pursuing higher education in Computer Networks or related fields.
Knowledge of IT support (computer maintenance, backup, etc.).
Knowledge of computer networks;
Experience providing end-user support;
AZ-900 certification;
MD-102 certification.

Benefits

Comp & perks

Health plan and dental care;
Meal/food allowance loaded on a Flash card;
Transportation voucher;
Gympass / Wellhub;
Life insurance;
Extended maternity/paternity leave;
Partnerships and discounts across education, health, and leisure (universities, language schools, gyms, health clinics, etc.);
Culture of continuous feedback, including: semi-annual feedback, 1:1 meetings, Individual Development Plan (IDP), and BHS Experience.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supportcomputer maintenancebackupcomputer networksend-user supporthardware maintenanceinformation securityticket loggingproblem resolutioninformation classification

Soft Skills

communicationproblem-solvingprioritizationguidanceconfidentialityreportingorganization

Certifications

AZ-900MD-102