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Account Executive – Collections, Credit Card
BHG Financial. Initiate contact with consumers via phone calls, emails, or text messages to negotiate payment plans and collect outstanding debts.
About the role
Key responsibilities & impact- Initiate contact with consumers via phone calls, emails, or text messages to negotiate payment plans and collect outstanding debts.
- Maintain accurate and up-to-date records of all communication and collection activities.
- Review and analyze consumer accounts to determine appropriate collection strategies and prioritize collection efforts
- Negotiate payment arrangements, settlements, or alternative options with debtors, considering their financial circumstances.
- Handle and resolve consumer inquiries, disputes, and/or complaints in a professional and efficient manner.
- Maintain confidentiality of sensitive consumer information and adhere to data protection guidelines.
- Complete skip-tracing tactics to gather appropriate contact information for consumers.
- Achieve CCMR3’s monthly targeted growth performance objectives.
- Meet daily, weekly, and monthly goals set by management of CCMR3 Adherence to all CCMR3 policies/procedures
Requirements
What you’ll need- Previous experience in collections or a related field is preferred
- Customer service, negotiation, and finance skills
- Strong communication skills
- Familiarity with relevant laws and regulations governing deb collection practices is preferred
- Must be detail oriented and organized
- Adherence to ethical standards
Benefits
Comp & perks- Medical/Rx/Dental/Vision coverage for employees and their eligible family members
- Competitive PTO and vacation policies
- 1 Friday off each month for Wellness Weekends
- Company 401(k) plan with employer contributions after one year
- Company-sponsored training and certification opportunities
- Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
- Ongoing volunteer opportunities to give back to the community through our BHG Cares program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collectionsnegotiationskip-tracingpayment arrangementsfinancial analysisdata protection
Soft Skills
communicationcustomer servicedetail orientedorganizationalproblem-solving