BHG Financial

Quality Assurance Specialist

BHG Financial

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

About the role

  • Listen to and monitor calls for customer satisfaction, compliance, and conformity with BHG processes.
  • Performs live call monitoring and provides performance data to management teams.
  • Ensure calls comply with internal quality standards and overall consistency in the delivery of “best-practices.”
  • Support the overall Quality Assurance work flow by conducting customer call evaluations and providing feedback to Leadership Teams.
  • Collect, Coordinates, Evaluate, and provide call data for coaching, feedback and reporting.
  • Strong attention to detail.
  • Follow compliance policy and procedure.

Requirements

  • Associates Degree in Business or related field.
  • 1-2 years of professional experience.
  • Experience in a quality assurance function is a plus.
  • Sales experience is a plus.
  • Experience using word processing, email, and spreadsheet functions.
  • Ring Central, Salesforce, Jira experience is a plus
Benefits
  • Medical/Rx/Dental/Vision coverage for employees and their eligible family members
  • Competitive PTO and vacation policies
  • 1 Friday off each month for Wellness Weekends
  • Company 401(k) plan with employer contributions after one year
  • Company-sponsored training and certification opportunities
  • Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
  • Ongoing volunteer opportunities to give back to the community through our BHG Cares program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
quality assurancecall monitoringcustomer call evaluationsdata evaluationcompliance monitoring
Soft Skills
attention to detailcoachingfeedbackcommunication
Certifications
Associates Degree in Business