Institutional Communications Associate
BHG Financial
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
About the role
- Provide support to partner institutions regarding their portfolios and inquiries
- Initiate correspondence with partner institutions to investigate & resolve customer inquiries such as: Loan Modifications, Bankruptcies, Subordination Requests or Payment Issues
- Create follow-up correspondence in written form
- Track delinquencies within our Loan Management System (LMS)
- Organize data for multiple reports
- Assist internal and external business lines with Institutional Customer Service needs
Requirements
- Associates Degree preferred or equivalent work experience
- 1-2 years of professional experience
- Experience in documentation, customer service
- Proficient in Microsoft office programs, windows platform
- Must be able to work well in a fast paced, team environment
- Excellent written and verbal communication skills
- Organized and detail oriented
Benefits
- Medical/Rx/Dental/Vision coverage for employees and their eligible family members
- Competitive PTO and vacation policies
- 1 Friday off each month for Wellness Weekends
- Company 401(k) plan with employer contributions after one year
- Company-sponsored training and certification opportunities
- Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
- Ongoing volunteer opportunities to give back to the community through our BHG Cares program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
documentationcustomer serviceLoan ModificationsBankruptciesSubordination RequestsPayment IssuesLoan Management System (LMS)data organizationreporting
Soft Skills
written communicationverbal communicationorganizational skillsdetail orientedteamworkability to work in fast paced environment
Certifications
Associates Degree