Institutional Communications Associate
BHG Financial
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide support to partner institutions regarding their portfolios and inquiries
- Initiate correspondence with partner institutions to investigate & resolve customer inquiries such as: Loan Modifications, Bankruptcies, Subordination Requests or Payment Issues
- Create follow-up correspondence in written form
- Track delinquencies within our Loan Management System (LMS)
- Organize data for multiple reports
- Assist internal and external business lines with Institutional Customer Service needs
Requirements
- Associates Degree preferred or equivalent work experience
- 1-2 years of professional experience
- Experience in documentation, customer service
- Proficient in Microsoft office programs, windows platform
- Must be able to work well in a fast paced, team environment
- Excellent written and verbal communication skills
- Organized and detail oriented
Benefits
- Medical/Rx/Dental/Vision coverage for employees and their eligible family members
- Competitive PTO and vacation policies
- 1 Friday off each month for Wellness Weekends
- Company 401(k) plan with employer contributions after one year
- Company-sponsored training and certification opportunities
- Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
- Ongoing volunteer opportunities to give back to the community through our BHG Cares program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
documentationcustomer serviceLoan ModificationsBankruptciesSubordination RequestsPayment IssuesLoan Management System (LMS)data organizationreporting
Soft skills
written communicationverbal communicationorganizational skillsdetail orientedteamworkability to work in fast paced environment
Certifications
Associates Degree