BHG Financial

Application Support Engineer

BHG Financial

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

AzureCloudJavaMS SQL Server.NETPHPPythonSDLCSQL

About the role

  • Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you.
  • In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly on serving those in the medical industry. With healthcare in our heritage, we soon expanded to serve high-earning professionals in many other industries, providing all with leading-edge financial solutions, including our extensive network of community banks.
  • Today, BHG Financial has firmly established its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service.
  • Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers.
  • From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy.
  • You are a motivated Application Support professional who is passionate about supporting key initiatives in a fast-paced environment. You excel at handling a rapid flow of requests and have experience providing first-level support for software products and tools. You are a hardworking and positive individual that thrives in an environment where you can make a difference from day 1. This team acts as the front-line of contact for support of central technology services and is responsible for interfacing with clients, resolving software incidents, and acting on service requests while achieving high customer satisfaction.

Requirements

  • 2 – 5 years of experience with Salesforce configuration and/or administration
  • Experience reading/writing queries in MS SQL Server
  • Experience leading small projects
  • Proficiency in programming languages such as Java, C#, Python, PowerShell, or similar
  • Familiarity with IT tools (i.e. IT ServiceDesk, JIRA Software, JIRA Confluence, etc.)
  • Knowledgeable of software development experience utilizing modern development tools and technologies – Microsoft .NET (C#), Azure Cloud, PHP, Full-Stack architecture, development, and execution
  • 2 - 5 years familiarity with IT tools (i.e. ServiceDesk, JIRA Software, JIRA Confluence)
  • 2 - 5 years of experience working with various SDLC methodologies such as Waterfall, and Agile (Scrum and Kanban); experienced in the use of standard agile and collaboration tools
  • Excellent interpersonal, verbal, and written communication skills
  • Demonstrated ability to solve problems, determine appropriate actions, and complete tasks
  • Strong customer service and problem-solving skills including demonstrated ability to analyze issues and to work effectively with cross-functional groups to craft solutions
  • Demonstrated ability to learn new technologies quickly
  • Ability to work independently, with minimal supervision
  • Knowledgeable of financial terminology
  • Willingness to work flexible hours with occasional evening and weekend hours (including on-call rotation)