Client Services Specialist
BHG Financial
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide in-depth support and solutions to BHG customers
- Communicate with customers through various channels
- Become a subject matter expert on BHG solutions & products
- Enter records of customer calls, interactions and inquiries via a CRM system
- Build strong working relationships with customers and internal stakeholders
Requirements
- BS/BA degree or relevant experience
- Must be able to work **Friday-Tuesday, 8AM-5PM EST (Weekend Shift)**
- 2-3 years of customer service experience - preferably over the phone
- Critical thinking and exceptional communication skills
- Ability to work in a fast-paced environment
Benefits
- Medical/Rx/Dental/Vision coverage for employees and their eligible family members
- Competitive PTO and vacation policies
- 1 Friday off each month for Wellness Weekends
- Company 401(k) plan with employer contributions after one year
- Company-sponsored training and certification opportunities
- Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
- Ongoing volunteer opportunities to give back to the community through our BHG Cares program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
critical thinkingexceptional communication skillscustomer servicerelationship buildinginterpersonal skills
Certifications
BS/BA degree