Customer Support Associate

Beyonk, The Visitor Experience Platform

Customer Support Associate handling customer queries via call and email for a SaaS company. Responsible for diagnosing and resolving issues while contributing to process improvements.

Posted 4/24/2026full-timeLondon • 🇬🇧 United KingdomJuniorMid-Level💰 £30,000 per yearWebsite

About the role

Key responsibilities & impact

Customer support and problem solving
Respond to customer queries via call and email
Diagnose and resolve customer issues efficiently
Clearly communicate solutions and next steps to customers
Take ownership of problems and ensure they are fully resolved
Develop an understanding of how clients use our platform
Prioritise support queries based on urgency and business impact
Identify recurring customer issues and contribute to improvements

Requirements

What you’ll need

Minimum 2:1 undergraduate degree or equivalent
Clear, professional written and verbal communication
Genuine interest in helping customers succeed and solving their problems
Logical and structured thinking when approaching problems
Accountability and ownership when resolving issues
Comfortable working in a fast-paced environment

Benefits

Comp & perks

Opportunities to learn and progress
A team that takes ownership
A culture of contribution

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer supportproblem solvingclear communicationaccountabilityownershiplogical thinkingstructured thinkingfast-paced environment

Certifications

undergraduate degree