Identity Adoption Specialist

BeyondTrust

Identity Adoption Specialist at BeyondTrust driving adoption of Identity Security Insights for licensed customers. Collaborating with various teams to ensure effective identity security practices and high customer engagement.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformPythonSQL

About the role

Key responsibilities & impact

Drive end-to-end adoption of BeyondTrust Identity Security Insights across an assigned portfolio of licensed customers, ensuring all appropriate connectors are planned, deployed, configured, and validated
Serve as the Adoption teams, technical leads for
Build and execute per-customer Success Plans with explicit milestones for connector go-live, NHI discovery, AI-agent discovery, and posture recommendations closed
Establish a recurring engagement cadence that builds a sustainable usage habit—driving every customer to complete at least three core Insights actions per week (e.g., reviewing findings, triaging Paths to Privilege, and closing posture recommendations); proactively re-engage customers who go dormant
Apply the adoption playbook in Pathfinder and extend identity control into Password Safe, EPM, and Entitle where use cases warrant, so customers experience “Every Identity Everywhere” as an operational reality
Improve adoption across the full Insights connector catalog, including identity providers, cloud IaaS/PaaS/SaaS, secrets managers, SaaS apps, code and CI/CD, and agentic-AI platforms, and continuously increase coverage as new integrations are made available
Translate Insights findings (including True Privilege Graph relationships and Paths to Privilege) into customer-language risk narratives and prioritized remediation plans
Partner with Sales, Customer Success Management, Technical Account Management, Renewals, and Product to surface adoption risks, expansion signals, and product feedback; feed enhancement requests and telemetry gaps back into the product roadmap
Contribute to enablement assets (runbooks, configuration guides, and dashboards) that scale impact beyond 1:1 engagement and accelerate time-to-first-value
Contribute to baseline and ongoing reporting on program KPIs: % of customers with active weekly Insights usage (3+ core actions per week), risks remediated, posture recommendations closed per customer, and value milestones reached

Requirements

What you’ll need

3+ years’ experience in technical presales, technical account management, professional services, customer success engineering, or identity/IAM consulting
Working familiarity with identity security concepts spanning human, nonhuman, and AI identities
Experience deploying and operating connectors or integrations between a security/identity platform and enterprise sources of identity and entitlement data
Strong organizational skills and the ability to manage a portfolio of customers in a fast-paced, metrics-driven environment
Experience in Success Plans, customer health scoring, action tracking, issue resolution, and de-escalation of customer concerns
Excellent verbal, written, and presentation communication skills, with the ability to translate technical findings into clear risk and value narratives for technical and business stakeholders
Proactivity is a must; the IAS is expected to drive activity, not wait for it
Familiarity with several of the following identity security domains (depth in every area is not expected):
Identity providers and directories (Microsoft Entra ID, Active Directory, Okta, Ping) and federation/SSO (SAML, OIDC)
OAuth 2.0, OIDC, service principals, managed identities, workload identity, and machine-to-machine authentication patterns
Nonhuman identity categories: service accounts, API keys, tokens, certificates, OAuth apps, bots, and agentic-AI identities
Familiarity with agentic-AI platforms and frameworks (e.g., copilots, autonomous agents, MCP servers) and the identity risks they introduce
Experience with adjacent identity security categories such as CIEM, ITDR, ISPM, PAM, IGA, and NHI management tooling
SQL or scripting (PowerShell, Python) for analyzing large identity datasets, entitlement graphs, and audit logs
Exposure to CI/CD pipelines, code repositories, and developer platforms as sources of machine identity and secrets
Secrets and credential management (vaults, secret managers, key management services) and privileged access concepts including just-in-time, least privilege, and session management
Cloud IAM in one or more major clouds (AWS, Azure, or GCP), including roles, policies, trust relationships, and cross-account/cross-tenant access patterns

Benefits

Comp & perks

Our culture of flexibility
Trust
Continual learning

ATS Keywords

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Hard Skills & Tools

identity securityconnectorsintegrationsSQLPowerShellPythonOAuth 2.0OIDCCI/CDcloud IAM

Soft Skills

organizational skillscommunication skillsproactivitycustomer successissue resolutionpresentation skillsmetrics-drivenportfolio managementrisk narrative translationde-escalation