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Senior Salesforce Administrator
BeyondTrustSenior Salesforce Administrator at BeyondTrust optimizing and managing Salesforce platform and related systems. Leading initiatives in administration, troubleshooting, and collaborating with stakeholders.
Tech Stack
Tools & technologiesCloudSDLC
About the role
Key responsibilities & impact- Administer and maintain Salesforce environments, including Sales Cloud and related applications
- Configure and support custom objects, fields, record types, page layouts, dynamic forms, validation rules, approval processes, and Lightning applications
- Create and maintain advanced automation solutions using Salesforce Flow and declarative platform capabilities
- Manage users, profiles, permission sets, role hierarchy, sharing rules, queues, and security configurations
- Monitor platform performance, storage utilization, system health, and adoption metrics
- Perform routine platform maintenance, cleanup, and technical debt reduction activities
- Provide Level 2 and Level 3 support for Salesforce-related incidents, service requests, and enhancement requests
- Troubleshoot system issues, data inconsistencies, automation failures, integration errors, and user-reported defects
- Coordinate root cause analysis and resolution activities across technical and business teams
- Ensure timely incident resolution and adherence to established SLAs
- Partner with business stakeholders to gather, analyze, and document functional requirements
- Translate business requirements into scalable Salesforce solutions using declarative and low-code capabilities
- Collaborate with developers, architects, QA analysts, and integration teams during project execution
- Participate in backlog refinement, sprint planning, solution reviews, and release activities within Agile delivery frameworks
- Support system testing activities including unit testing, UAT coordination, defect tracking, and deployment validation
- Perform data imports, exports, cleansing, deduplication, validation, and migration activities using approved tools
- Support integrations between Salesforce and third-party applications
- Assist in monitoring integration health, troubleshooting synchronization issues, and validating data integrity
- Maintain awareness of enterprise data governance and security standards
- Support deployment and release processes utilizing CI/CD and DevOps tools
- Maintain documentation related to system configuration, release notes, operational procedures, and user guidance
- Participate in Salesforce release readiness activities and evaluate new platform capabilities
- Recommend process improvements, governance enhancements, and optimization opportunities
- Serve as a mentor and technical resource for junior Salesforce Administrators and team members
- Promote Salesforce best practices, documentation standards, and scalable configuration approaches
- Facilitate knowledge-sharing sessions and contribute to team capability development
- Escalate risks, blockers, and strategic concerns appropriately to leadership
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Information Systems, Business, or related field; or equivalent combination of education and experience
- 5+ years of Salesforce Administration experience in enterprise environments
- Salesforce Administrator Certification required
- Strong hands-on experience with Salesforce Sales Cloud
- Advanced experience with Salesforce Flow, validation rules, formulas, reports, and dashboards
- Experience supporting production environments and managing platform enhancements
- Understanding of Salesforce security model including profiles, permission sets, roles, and sharing
- Experience with Agile delivery methodologies and SDLC processes
- Experience using DevOps and CI/CD tools such as Gearset, Copado, or DevOps Center
- Familiarity with data management tools such as Data Loader or XL Connector
- Strong analytical, troubleshooting, organizational, and problem-solving skills
- Excellent written, verbal, and interpersonal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Ability to communicate effectively with both technical and non-technical stakeholders
- Must be able to read, write, and speak fluent English.
Benefits
Comp & perks- Health insurance
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Salesforce AdministrationSalesforce Sales CloudSalesforce Flowvalidation rulesformulasreportsdashboardsdata managementtroubleshootingAgile delivery methodologies
Soft Skills
analytical skillsproblem-solving skillsorganizational skillscommunication skillsinterpersonal skillsability to manage multiple prioritiesmentoringcollaborationknowledge sharingroot cause analysis
Certifications
Salesforce Administrator Certification