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Manager, Technical Training
BeyondTrustManage instructors for BeyondTrust University training programs while ensuring technical accuracy and facilitating professional growth.
About the role
Key responsibilities & impact- Manage members of the BeyondTrust University staff
- Audit active public and private courses for technical accuracy and delivery standards
- Handle any customer escalations with scheduling or delivery of training
- Help resolve any technical issues impacting the delivery of training courses
- Collaborate with other training leadership to help improve existing processes
- Foster relationships between instructors and other members of the training team
- Help keep instructors up to date on upcoming process and product changes
- Manage new and ongoing projects and programs
- Mentor new and existing instructors
- Actively provide feedback to instructors on their training and delivery
- Help grow the BeyondTrust University's reputation within the greater organization by creating relationships with other teams and departments
- Audit existing and new training materials for technical accuracy and consistency with BeyondTrust initiatives
Requirements
What you’ll need- Bachelor’s degree in computer science/information systems or equivalent experience
- 10+ years software industry technical experience
- 3+ years leading technical teams
- 10+ years delivering technical training
- Excellent interpersonal and presentation skills
- Excellent time management skills
- Excellent written and verbal communication
- Personable, yet knowledgeable training demeanor
- Ability to create and keep strong relationships with key product and process stakeholders
Benefits
Comp & perks- Health insurance
- Professional Development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical trainingsoftware industry experienceproject managementauditingtechnical accuracydelivery standardsprocess improvementmentoring
Soft Skills
interpersonal skillspresentation skillstime managementwritten communicationverbal communicationrelationship buildingfeedback provision
Certifications
Bachelor’s degree in computer scienceBachelor’s degree in information systems