ServiceNow Business Analyst – Performance Analytics
Beyond20
full-time
Posted on:
Location Type: Remote
Location: District of Columbia • Washington • United States
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Tech Stack
About the role
- Use ServiceNow business intelligence tools, and data visualization platforms to generate reports, dashboards, and presentations that highlight key insights and process improvement opportunities.
- Apply IT Service Management (ITSM) expertise to analyze data, identify trends, and recommend enhancements for tools and processes.
- Develop dashboard visualizations to surface improper ticket reassignments.
- Analyze, visualize, and prepare data insights to aid in strategic decisions for a large scale Enterprise Services Desk and enterprise-wide policy decisions.
- Scope, gather requirements, and develop designs in support of dashboard and Performance Analytics deliverables including build and ownership of multiple ServiceNow dashboards.
- Perform functional testing and data validation of ServiceNow dashboard visualizations prior to release to client.
- Provide services to create automation efforts and reduce manual work in data heavy processes.
- Provide knowledge in business process and system analysis, design, improvement, and implementation efforts or in translating business process needs into technical requirements.
- Use available computer systems to support performance improvements and determine the most useful business solution.
- Support activity and data modeling, development of upgraded business methods, identification of best practices, and creating and assessing performance measurements.
- Use data provided by cost estimators to create overall cost versus benefit assessment while considering functional benefits, technical performance, risks, and schedule concerns.
Requirements
- U.S. Citizenship is required
- Eligible to obtain and maintain Government Security Clearance
- Bachelor’s Degree or additional years of professional experience
- 2+ years of experience as a business or data analyst or working in a related field
- Excellent verbal and written communication skills (including presentation development) with customers and end-users, and team members
- Excellent problem-solving and collaborative skills
- Strong leadership and team building skills
Benefits
- Health insurance
- Retirement plans
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowdata visualizationIT Service Management (ITSM)dashboard developmentdata analysisfunctional testingdata validationautomationbusiness process analysisperformance analytics
Soft Skills
communication skillsproblem-solvingcollaborative skillsleadership skillsteam building skills