Customer Success Manager – Spanish, French Speaking
Beyond
full-time
Posted on:
Location Type: Hybrid
Location: Barcelona • Spain
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About the role
- Providing all post-sale customer support during the customer lifecycle from implementation to renewal
- Acting as the first point of contact for all SMB clients' journey with Beyond
- Hosting training webinars on revenue management best practices and how to effectively use our tool to increase revenue. Performing regular check-ins with key stakeholders to ensure customer goals are being met
- Proactively managing relationships with accounts to maintain overall customer health
- Monitoring and reporting on the health and risk of accounts
- Securing annual subscription renewals
- Responding to requests for support in a timely manner
- Documenting learnings to assist troubleshooting efforts of other team members
- Proactively creating expert customer content (e.g. helpdesk articles, videos, training quizzes) to guide our customers
- Contributing to the development of customer support processes as our customer base continues to grow
Requirements
- 2 years of relevant experience (customer-facing roles), Customer Success Manager/Account Management
- Fluent in Spanish, French, and English
- Experience communicating difficult, technical concepts with customers in a professional and thoughtful way
- Experience balancing multiple tasks and customer needs simultaneously. Ability to prioritize your workday independently
- Ability to handle working in a fast-paced work environment
- Experience working with software (Saas exposure)
Benefits
- stock options
- unlimited PTO
- private health insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportcustomer success managementaccount managementrevenue managementtroubleshootingcontent creationSaaS
Soft skills
communicationrelationship managementtime managementprioritizationproblem-solvingadaptability