Senior Customer Success Manager
Beyond
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Driving customer adoption, retention, and satisfaction for assigned book of accounts
- Securing annual subscription renewals
- Uncovering expansion opportunities and owning the upselling process
- Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met.
- Training clients on the basics of revenue management and how to effectively use our tool to increase revenue.
- Analyzing customer performance data and making recommendations to ensure revenue growth
- Proactive relationship management with accounts to maintain overall customer health
- Monitoring and reporting on the health and risk of assigned accounts
- Maintaining a deep understanding of Beyond's suite of products
- Managing approximately 40-50 accounts at a time
- Working with cross-functional teams to drive better collaboration and customer experience
- Being the voice of the customer back to our Product organization, communicating trending customer feedback and ideas.
Requirements
- 3+ years of relevant experience at a SaaS company
- Located in the PST or MST time zone
- Experience in the short-term rental, revenue management, pricing, and/or hotel industry
- Solid understanding of Customer Success best practices
- Creative and analytical thinker with strong problem-solving skills
- Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
- Highly motivated, driven self-starter.
Benefits
- stock options
- unlimited PTO
- private health insurance
- more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
revenue managementdata analysisupsellingcustomer performance analysissubscription renewalscustomer health monitoringcross-functional collaboration
Soft skills
customer adoptioncustomer retentioncustomer satisfactionrelationship managementproblem-solvingverbal communicationwritten communicationmotivated self-startercreative thinkinganalytical thinking