ServiceNow Administrator

Beyond Finance

ServiceNow Administrator maintaining and configuring IT service management systems for Beyond Finance. Collaborating with IT leadership and stakeholders to drive platform maturity and user adoption.

Posted 5/14/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $110,000 per yearWebsite

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNow

About the role

Key responsibilities & impact

Own day-to-day administration: user accounts, roles, access controls, routine maintenance, and platform upgrades
Configure and extend core ITSM modules: Incident, Problem, Change, CMDB, Service Catalog.
Build workflows, business rules, UI policies, and notifications tailored to how teams actually work.
Develop dashboards, reports, and analytics that help leaders make decisions and forecast support trends.
Intake projects, help architect solutions and drive execution.
Partner with our IT leadership on more complex solution design, custom apps, and integrations.
Champion ServiceNow across the company, train users, write documentation, drive adoption.
Provide technical support and troubleshoot platform issues as the first point of contact.
Ensure configurations align with ITIL practices, governance, and compliance standards.
Maintain clear documentation of processes, configurations, and decisions.

Requirements

What you’ll need

3–5 years of hands-on ServiceNow experience
ServiceNow Certified System Administrator (CSA), ITIL v4 Foundation (or equivalent).
Working knowledge of API, JavaScript and Glide scripting.
Experience configuring core ITSM modules (Incident, Problem, Change, CMDB, Service Catalog).
Strong written and verbal communication, you can translate technical concepts for non-technical stakeholders.
Self-starter who's comfortable working with limited supervision and juggling multiple priorities.
Experience supporting a recent ServiceNow implementation or post-migration maturation.

Benefits

Comp & perks

Considerable employer contributions for health, dental, and vision programs
Generous PTO, paid holidays, and paid parental leave
401(k) matching program
Merit advancement opportunities
Career development & training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowAPIJavaScriptGlide scriptingITSM modulesIncident managementProblem managementChange managementCMDBService Catalog

Soft Skills

written communicationverbal communicationself-startertime managementproblem-solving

Certifications

ServiceNow Certified System Administrator (CSA)ITIL v4 Foundation