Lead Account Manager

Beyond Co.

Account Manager Lead managing key accounts and mentoring the team while driving customer success at Evouchers. Establishing processes and tools for exceptional service in a growth phase.

Posted 7/29/2026full-timeNewmarket • 🇬🇧 United KingdomSenior💰 £45,000 - £50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive account management expertise within a target-driven environment, with a strong focus on team leadership, customer success, and revenue growth. Proficient in leveraging customer insights and industry trends to drive strategic planning and optimize account strategies.

Highest-signal resume keywords

Account ManagementTeam LeadershipCustomer SuccessCommercial AcumenSaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract NegotiationPortfolio Revenue GrowthCustomer Retention StrategiesSalesforce OptimizationPerformance Metrics Tracking

Soft Skills

Effective CommunicationCoaching and MentoringRelationship BuildingOrganizational SkillsAdaptability

Tools & Technologies

Salesforce

Industry Keywords

SaaSTechnology SolutionsMarket DynamicsCustomer BehaviorsLead Generation

About the role

Key responsibilities & impact

Develop and implement the Account Management strategy, establishing scalable processes, playbooks and clear portfolio tiering models to balance team workload and support continuous business growth.
Manage a select number of key accounts personally, while guiding the wider team to build comprehensive customer success plans that maximise customer lifetime value and align the platform with clients' long-term business goals.
Lead the hiring, induction and ongoing development of the Account Management team to deliver best-in-class customer service.
Conduct structured 1:1s aligned with OKRs and KPIs to embed a commercial mindset, enhance career development and foster a high-performing team culture.
Proactively manage team performance and customer success through structured coaching that ensures exceptional service standards, prompt query resolution, and adherence to SLAs, while celebrating successes and addressing development needs.
Act as the primary bridge between Account Management and wider departments (including Marketing, Customer Support, and the BDM team) to ensure a unified customer journey—collaborating closely on lead generation, seamless onboarding delivery, contract performance, and joint campaigns.
Act as the internal voice of the customer, establishing a regular cadence of strategic client meetings, involving the Product team where it adds value, and consistently feeding back user insights, feature requests and pain points.
Drive revenue growth by equipping and coaching the team to proactively identify new commercial opportunities and upsell Evouchers’ paid-for products.
Ensure the team owns renewals as a structured discipline, coaching them through forecasting, contract negotiations and save-plays for at-risk accounts.
Monitor customer spending patterns, market trends, and the competitive landscape to maintain a thorough understanding of our proposition, support strategic planning, and ensure account strategies evolve with customer needs.
Maintain and optimise Salesforce to track and drive key performance metrics, ensuring data-driven decision-making and providing regular, accurate reporting to the Head of Commercial.

Requirements

What you’ll need

Extensive hands-on account management experience within a target-driven environment, bringing the practical expertise required to negotiate contracts, secure renewals, and grow portfolio revenue.
Proven experience in a management role, with a successful track record of building, supporting and leading teams in growth environments.
Experience within a SaaS, technology or software solutions environment.
Strong people-centric approach, maintaining discretion and confidentiality at all times.
Skilled at building and nurturing relationships, establishing trust and credibility with both internal teams and external stakeholders.
Strong commercial acumen with a deep understanding of industry trends, market dynamics and customer behaviours that drive business growth.
Ability to leverage customer insights and industry knowledge to identify new revenue opportunities and customer retention.
Effective and tactful communicator, able to deliver constructive feedback that drives growth and development within the team.
Demonstrated ability to coach, influence and guide teams through change and new ways of working.
Naturally curious and proactive in identifying and exploring new ideas and opportunities.
Excellent organisational skills with the ability to prioritise tasks, manage workflow efficiently and consistently meet deadlines.
Adaptable and eager to learn, thriving in dynamic, fast-paced environments.
Positive and solution-focused mindset, bringing enthusiasm and energy to inspire and motivate the team.
Lead by example as a role model of professionalism, consistency and motivation, encouraging high performance from others.
Exceptional communication skills, both written and verbal, with strong attention to detail.

Benefits

Comp & perks

4-day working week
Flexible working schedule/work-from-home opportunities
On-site gym facilities at HQ
Buying and selling holiday scheme
Additional holiday for length of service
Employee-assisted programme
Group life assurance (Death in service)
Will-writing assistance scheme
Company pool cars at HQ
Payroll giving scheme enabling you to support charities of your choice through tax-efficient salary donations
Health cash plan, covering everyday health treatments
On-site trained mental health and well-being champions
Monthly lunch club (on us)
Discounted retail vouchers via employee savings platform
Comprehensive wellness programmes
Enhanced maternity, paternity and adoption benefits
Electric car scheme & on-site EV charging
Cycle to Work Scheme
Eye examination scheme
Financial contribution to the setup of work-from-home environments
Use of new and leading technology in the form of Apple products
Frequent company-funded social events
Office closure between Christmas & New Year
Access to continuous learning and development opportunities
Comprehensive employee referral scheme
Casual Dress Code
Free healthy snacks & barista coffee