Head of Business Operations
Beyond Co.
full-time
Posted on:
Location Type: Hybrid
Location: Newmarket • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £50,000 - £60,000 per year
Job Level
Lead
About the role
- Own the strategy, roadmap, and delivery of the HolidayActivities platform, ensuring it meets business objectives and customer needs.
- Collaborate with stakeholders to align platform development with commercial priorities and market opportunities.
- Monitor performance and provide data-driven insights to optimise product functionality and adoption.
- Ensure Salesforce and other core systems are configured for efficiency, scalability, and actionable insights.
- Identify, implement, and refine processes across Product, Support, and Account Management to improve operational performance and team effectiveness.
- Lead and mentor multi-disciplinary teams (Product, Support & Account Management), fostering a culture of accountability, collaboration, and continuous improvement.
- Provide clarity on priorities, goals, and expectations to align team outputs with business objectives.
- Support onboarding, training, and integration of temporary or seasonal staff to maintain high performance during peak periods.
- Lead the Account Management function to drive proactive engagement, retention, and satisfaction of existing customers.
- Identify opportunities for upsell, cross-sell, and expansion of customer relationships.
- Work closely with Marketing teams to provide product knowledge, insights, and strategies that drive adoption and revenue growth.
- Manage the Support team to deliver timely, empathetic, and high-quality customer service.
- Ensure customer feedback and insights are shared with product and commercial teams to inform continuous improvement.
Requirements
- Proven experience in a leadership role overseeing multi-disciplinary teams, ideally including Product, Account Management, and Customer Support within the SaaS/Tech industry.
- Ability to set strategic direction for a product or platform, balancing commercial objectives, customer needs, and operational realities.
- Demonstrable commercial acumen with experience driving customer retention, growth, and revenue through strategic initiatives.
- Experience collaborating with senior leadership to shape product strategy, roadmap priorities, and go-to-market plans.
- Strong understanding of SaaS platforms, including product lifecycle management, feature delivery, and operational scalability.
- Ability to quickly grasp product functionality and provide strategic input, even without a traditional Product Management background.
- Skilled at interpreting data, KPIs, and customer insights to drive decision-making and optimise product and operational performance.
- Experience implementing and optimising business systems (e.g., Salesforce or other CRM platforms) to improve efficiency, reporting, and scalability.
- Experience identifying process gaps, implementing improvements, and ensuring consistent, high-quality outcomes across teams.
- Proven ability to lead, motivate, and develop high-performing, cross-functional teams in a fast-paced environment.
- Skilled at providing clarity of priorities, managing competing demands, and ensuring teams are aligned with broader business objectives.
- Exceptional communication and stakeholder management skills, able to influence across all levels of the organisation.
- Analytical, data-driven, and comfortable making decisions based on insights from multiple sources.
- Adaptable, resilient, and able to thrive in a fast-paced and rapidly evolving environment.
- Strong organisational skills, able to manage multiple projects and priorities simultaneously.
- Collaborative mindset with the ability to foster a culture of accountability, continuous improvement, and innovation.
Benefits
- 4-day working week
- Flexible working schedule/work-from-home opportunities
- Onsite gym facilities
- Annual personal and professional development budget
- Buying and selling holiday scheme
- Additional holiday for length of service
- Onsite trained mental health and well-being champions
- Monthly lunch club (on us)
- Comprehensive wellness programmes (think meditation retreats and continuous access to well-being apps/initiatives)
- Enhanced maternity, paternity and adoption benefits
- Electric car scheme
- Cycle to Work Scheme
- Eye examination scheme
- Financial contribution to the set up of work-from-home environments
- Use of new and leading technology in the form of Apple products
- Frequent company-funded social events
- Office closure between Christmas & New Year
- Access to continuous learning and development opportunities
- Comprehensive employee referral scheme
- Casual Dress Code
- Enhanced pension payments
- Retail vouchers
- Private medical insurance
- Dental plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product lifecycle managementfeature deliveryoperational scalabilitydata analysisKPI interpretationprocess improvementcustomer retention strategiesrevenue growth strategiesstrategic direction settingbusiness systems optimization
Soft skills
leadershipteam motivationstakeholder managementcommunicationcollaborationadaptabilityresilienceorganisational skillsclarity of prioritiescontinuous improvement